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For Companies At a Glance
- Tasks: Drive engineering transformation and manage customer lifecycles with our innovative platform.
- Company: Leading tech company focused on customer success and engineering solutions.
- Benefits: Hybrid working, personal and family support benefits, and a collaborative culture.
- Why this job: Make a real impact by transforming customer experiences in a dynamic tech environment.
- Qualifications: Strong background in customer success and experience managing technical accounts.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech company is seeking a Customer Success Manager to partner with midmarket customers in the UK. The ideal candidate will drive engineering transformation using our platform, manage customer lifecycles, and coordinate support teams. This role requires a strong background in customer success and the ability to manage technical accounts effectively. The company offers a variety of benefits designed to support personal and family needs in a hybrid working environment.
Strategic CSM - Engineering Platform (Remote UK) employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM - Engineering Platform (Remote UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's engineering platform. We should be ready to discuss how we can drive transformation for their midmarket customers.
✨Tip Number 3
Showcase our customer success skills during the interview. Think of specific examples where we've managed technical accounts effectively and how we coordinated support teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our fit for the role.
We think you need these skills to ace Strategic CSM - Engineering Platform (Remote UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and technical account management. We want to see how you've driven transformation in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Strategic CSM role. Share specific examples of how you've partnered with customers and managed their lifecycles.
Showcase Your Technical Skills: Since this role involves working with an engineering platform, make sure to mention any relevant technical skills or tools you’ve used. We love seeing candidates who can bridge the gap between tech and customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Atlassian
✨Know the Platform Inside Out
Before your interview, make sure you thoroughly understand the engineering platform you'll be working with. Familiarise yourself with its features, benefits, and how it drives transformation for customers. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer lifecycles or driven customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Demonstrate Technical Acumen
Since this role involves managing technical accounts, brush up on relevant technical knowledge related to the engineering sector. Be ready to discuss how you've navigated technical challenges in previous positions and how you can leverage that experience to support customers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure success in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
