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- Tasks: Lead and inspire a team of Enterprise Account Managers to drive growth and customer success.
- Company: Join Atlassian, a global leader in team collaboration software.
- Benefits: Enjoy competitive pay, health resources, paid volunteer days, and flexible work options.
- Why this job: Make a real impact by managing strategic accounts across diverse cultures in EMEA.
- Qualifications: 5+ years in account management with strong leadership and multicultural communication skills.
- Other info: Be part of a supportive culture that values diversity and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We are seeking an experienced Manager to lead, inspire, and develop a team of highly skilled Enterprise Account Managers dedicated to retaining and expanding Atlassian’s largest Enterprise customers across EMEA. With over 300,000 customers worldwide, our Account Management team partners with the most complex and strategic customers in their respective territories.
You will work closely with our Global and EMEA Sales Teams to drive Total Book of Business growth in the region. Additionally, you will collaborate on strategic opportunities, including white space analysis, regional account planning & mapping, and cross-functional partnership with Sales support teams. We are looking for a collaborative leader who demonstrates strong leadership, cultural awareness, and humility, thriving in Atlassian’s open, honest, and supportive culture.
What you will do:
- Lead and develop a high-performing team of Enterprise Account Managers focused on Southern Europe.
- Be accountable for team performance, regional revenue forecasting, and balancing priorities across a complex EMEA customer landscape.
- Work cross-functionally with EMEA and Global Enterprise Sales leadership on execution and strategy, collaborating with other key customer-facing teams (Services, Channel, and Customer Success).
- Oversee staffing, onboarding, and upskilling of the team, with a focus on regional talent and cultural fit.
- Serve as the voice for your team, escalating and removing blockers to enable optimal performance and customer experience.
- Learn Atlassian’s unique GTM model and play a critical role in building our next-generation enterprise business model across EMEA.
- Own or collaborate on projects to improve regional practices, processes, and ways of working.
What you’ll bring:
- 5+ years of experience managing account management, inside sales, or customer success teams focused on Enterprise customers, preferably within EMEA.
- Experience with strategic sales and coaching, with an understanding of the Southern Europe and DACH business landscape.
- English, French, and German language skills.
- Demonstrated ability to deliver creative, value-focused solutions for customers in diverse, multicultural environments.
- Experience with revenue forecasting and performance management in a regional context.
- Proven track record in change management and implementing improved approaches to address regional opportunities.
- Experience hiring, onboarding, coaching, and developing people across multiple countries or cultures.
- Communication skills, with the ability to interact effectively with all levels of management and customers in the EMEA region.
- Proficiency with CRM, forecast management, and analytics tools.
- Ability to manage multiple projects/initiatives concurrently, effectively multitasking while working with cross-functional and geographically dispersed teams.
- Demonstrated sound reasoning and clarity in decision-making, with examples relevant to the EMEA market.
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
Strategic Account Manager - Americas employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - Americas
✨Tip Number 1
Network like a pro! Reach out to current or former Atlassian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for virtual interviews by practising common questions and scenarios related to account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Show off your cultural awareness! Since this role involves working across EMEA, be ready to discuss how you've successfully managed diverse teams or clients in the past. Highlighting your adaptability can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Atlassian team. Good luck!
We think you need these skills to ace Strategic Account Manager - Americas
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Account Manager role. Highlight your experience in managing account teams and your understanding of the EMEA market. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of your leadership style and successes. We love hearing about how you've inspired and developed your team in previous roles, so let us know!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atlassian
✨Know Your Stuff
Before the interview, dive deep into Atlassian's products and services. Understand their unique go-to-market model and how it applies to the Enterprise customers in Southern Europe. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight your experience with coaching and managing diverse teams across different cultures, as this aligns perfectly with what Atlassian is looking for in a collaborative leader.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you've had to manage multiple projects or navigate complex customer landscapes, and be ready to discuss how you approached these challenges.
✨Cultural Fit Matters
Atlassian values an open and supportive culture, so be prepared to discuss how you embody these values. Share experiences that reflect your humility, cultural awareness, and ability to foster a positive team environment, as these traits are crucial for success in this role.
