Solutions Engineer, Mid-Market

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. What makes us unique is our belief in our value of 'play as a team'. We support one another, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.

Responsibilities include:

• Partnering with direct sales, partners, and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory.
• Participating in customer discovery to understand the customer's current state, what business problems they want to solve, and mapping back to the Atlassian products, platforms, and solutions that will get them where they want to be.
• Probing for and identifying additional opportunities for cross-product/solution expansion, investigating, discovering, and assessing client pain points.
• Being a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working.
• Leading compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs.
• Understanding, leading, and guiding the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision.
• Proactively forging strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together.
• Understanding, tracking, and documenting product feedback and competitive intelligence from customers and advocating for the development internally by documenting and sharing with product management.
• Continuously learning, developing, and refining your pre-sales and product, solution, and platform offering knowledge and sales processes.

We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organisation. On paper, you have 2+ years of experience interacting with customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You’ve got a customer-centric mindset with a proven track record in building executive relationships with customers and rallying the internal teams to collaborate across the company to meet our customers' needs.

You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with the local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

About Atlassian: At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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