At a Glance
- Tasks: Help clients solve complex business challenges using Atlassian products and solutions.
- Company: Join a globally distributed team at Atlassian, known for innovation and collaboration.
- Benefits: Enjoy health resources, paid volunteer days, and flexible work options.
- Other info: Opportunities for travel and professional growth in a dynamic environment.
- Why this job: Make a real impact on customer success while working with cutting-edge technology.
- Qualifications: 4-6 years in SaaS and 2+ years in customer-facing roles required.
The predicted salary is between 60000 - 80000 £ per year.
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring a Solution Consultant with a Cloud Platform focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.
You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.
What you'll do:
- Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers.
- Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
- Identify and promote opportunities for service and product expansion within a client’s organization.
- Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
- Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
- Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
Your background:
- 4-6 years of experience within SaaS companies.
- 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
- Demonstrated expertise in our Cloud Platform, including:
- Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc.
- Background in SaaS based-architectures, integration methods, and associated security considerations.
- Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models.
- Experience with Rovo, Agentic AI, MCP, and/or other AI integrations.
- You're fluent in English. Due to a strong customer presence in the DACH region, professional-level German communication skills would be a significant advantage.
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Don’t see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Solution Consultant (Cloud Platform) employer: Atlassian
At Atlassian, we pride ourselves on being an exceptional employer that empowers our employees with the flexibility to choose their work environment, whether in-office or remote. Our inclusive culture fosters collaboration and innovation, providing ample opportunities for professional growth while making a meaningful impact on millions of users worldwide. With a strong focus on employee wellbeing, we offer a comprehensive benefits package, including health resources and paid volunteer days, ensuring that our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Consultant (Cloud Platform)
✨Tip Number 1
Network like a pro! Reach out to current or former Atlassian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Solution Consultant. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into Atlassian products. Familiarise yourself with Jira, Confluence, and the Cloud Platform. Show us you know your stuff and can speak confidently about how these tools can solve real business challenges.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We want to see how you think on your feet and how you’d approach customer challenges using Atlassian solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Atlassian team!
We think you need these skills to ace Solution Consultant (Cloud Platform)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solution Consultant role. Highlight your experience with Atlassian products and how you've tackled complex business challenges in the past. We want to see how you can bring value to our team!
Showcase Your Expertise:Don’t hold back on sharing your knowledge of cloud platforms and SaaS architectures. We’re looking for someone who can demonstrate their technical prowess and how it aligns with our customers' needs. Let us know how you’ve made an impact in previous roles!
Be Authentic:We love seeing your personality shine through in your application. Be genuine about your experiences and what drives you. This is your chance to show us why you’re passionate about helping teams unleash their potential with Atlassian solutions.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Atlassian
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Atlassian products, especially the Cloud Platform. Familiarise yourself with tools like Jira, Confluence, and any recent updates or features. Being able to discuss these confidently will show that you're not just a candidate, but a potential expert.
✨Understand Customer Needs
Since this role involves partnering with customers, think about how you can address their business challenges using Atlassian solutions. Prepare examples from your past experiences where you've successfully influenced stakeholders or solved complex problems. This will demonstrate your ability to drive value for clients.
✨Showcase Your Communication Skills
As a Solution Consultant, you'll need to communicate effectively with both technical and non-technical audiences. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to showcase your skills during the interview.
✨Be Ready to Travel
Since the job involves some travel, be prepared to discuss your flexibility and willingness to engage with clients in different locations. Share any previous experiences where you've travelled for work and how you managed those commitments while delivering results.
