At a Glance
- Tasks: Collaborate with clients to solve business challenges using Atlassian products and solutions.
- Company: Join Atlassian, a leader in team collaboration software with a flexible work culture.
- Benefits: Enjoy health resources, paid volunteer days, and a supportive community.
- Other info: Dynamic role with travel opportunities and excellent career growth.
- Why this job: Make a real impact by helping teams unleash their potential with innovative solutions.
- Qualifications: 6-8 years in SaaS, 5+ years in customer-facing roles, fluent in English and German.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.
At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Senior Solution Consultant with a focus on Enterprise Strategy & Planning as well as ITSM to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role.
Responsibilities
- Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers.
- Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
- Identify and promote opportunities for service and product expansion within a client's organization.
- Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
- Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
- Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
Qualifications
Your background
- 6-8 years of experience within SaaS companies.
- 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
- Demonstrated expertise in ITSM, including experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations.
- Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management.
- Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience.
- You're fluent in English, and are able to use German as second language for business communication.
It's nice if you are
- Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices.
- Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
- Experienced working with large customers in a consulting or technical expert capacity.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success.
Senior Solution Consultant, ITSM (DACH) employer: Atlassian
Atlassian is an exceptional employer that empowers its employees with the flexibility to choose their work environment, whether in the office or remotely, fostering a healthy work-life balance. With a strong focus on employee growth, Atlassian offers extensive resources for professional development, alongside a vibrant culture that values collaboration and innovation. Located in the UK, this role provides the unique opportunity to engage with a diverse range of clients, driving impactful solutions while being part of a globally distributed team dedicated to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Consultant, ITSM (DACH)
✨Tip Number 1
Network like a pro! Reach out to current or former Atlassian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Advisory Services team.
✨Tip Number 2
Prepare for the interview by understanding Atlassian's products inside out. Familiarise yourself with ITSM best practices and think of examples from your past roles where you've successfully solved complex business challenges.
✨Tip Number 3
Showcase your passion for customer success! During interviews, share stories that highlight how you've helped clients achieve their goals using technology. This will resonate well with the team’s mission at Atlassian.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Atlassian family.
We think you need these skills to ace Senior Solution Consultant, ITSM (DACH)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solution Consultant role. Highlight your experience in ITSM and SaaS, and show how your skills align with what we’re looking for at Atlassian.
Showcase Your Expertise:Don’t just list your qualifications; demonstrate your expertise in Atlassian products and IT operations. Share specific examples of how you've helped clients achieve their goals using these tools.
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share your passion for customer success and how you can contribute to our team culture at Atlassian.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Atlassian
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Atlassian products and ITSM best practices. Familiarise yourself with how these tools can solve complex business challenges, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with customers, especially in a consulting capacity. Highlight how you've influenced stakeholders and helped them achieve their goals using SaaS solutions.
✨Be Ready for Technical Questions
Expect some technical questions related to IT operations and ITSM tooling. Brush up on your knowledge of request, asset, incident, problem, change, and knowledge management processes, as well as any relevant integrations you've worked on.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to discuss how you've collaborated with cross-functional teams in the past. Share specific examples of how you advocated for customer needs and contributed to innovative solutions.
