At a Glance
- Tasks: Lead high-impact customer engagements and guide enterprise clients in adopting Atlassian's Strategy Collection.
- Company: Join Atlassian, a global leader in team collaboration software.
- Benefits: Enjoy health resources, paid volunteer days, and flexible work options.
- Other info: Work remotely or in-office with opportunities for travel and professional growth.
- Why this job: Make a real impact by helping enterprises connect strategy to execution with innovative tools.
- Qualifications: Experience in customer success or solutions architecture with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
In this role, you’ll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian’s Strategy Collection: Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you’ll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio.
You’ll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo. This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership.
Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field.
On your first day, we'll expect you to have:
- Executive discovery and alignment: Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Help customers identify where Strategy Collection can improve prioritization, transparency, and speed of decision-making.
- Solution architecture: Design customer-specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities. Recommend phased adoption paths that balance time-to-value with long-term scalability.
- Value realization: Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles.
- Activation and rollout guidance: Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership. Support customers as they move from initial configuration to durable operational adoption.
- Cross-functional orchestration: Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers.
- Playbook ownership: Build and refine reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides that improve how Atlassian deploys Strategy Collection across the field.
- Field-to-product feedback: Maintain strong relationships with product and engineering stakeholders, especially across Jira Align, Focus, Talent, and Rovo, and translate customer patterns into actionable product feedback.
- Thought leadership: Act as a trusted advisor to both customers and internal teams by bringing a point of view on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution.
Travel up to 15% domestically and internationally for customer and internal meetings.
Your background:
- Customer success and advisory experience: Proven experience in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments. Proven experience leading strategic post-sales engagements without direct managerial authority.
- Enterprise operating model expertise: Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution.
- Solution depth: Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to connect product capabilities to business process change.
- Change leadership and adoption design: Track record of helping customers adopt new operating models, not just new tools. Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage.
- Executive communication: Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners.
- Programmatic mindset: Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region.
- AI and modern workflow fluency: Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
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Senior Solution Architect employer: Atlassian
Atlassian is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the United Kingdom. Employees benefit from comprehensive health and wellbeing resources, alongside unique perks that promote a balanced lifestyle. With a strong focus on professional growth and the opportunity to lead transformative AI initiatives, Atlassian empowers its team members to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Architect
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlassian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlassian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Solution Architect
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlassian:Your cover letter is your chance to shine! Tell us why you want to work at Atlassian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlassian!
How to prepare for a job interview at Atlassian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
