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- Tasks: Drive engineering transformation and manage customer lifecycles for midmarket clients.
- Company: Leading tech company with a focus on customer success.
- Benefits: Hybrid working, personal and family support benefits, and career development opportunities.
- Why this job: Make a real impact by transforming customer experiences with innovative technology.
- Qualifications: Strong background in customer success and technical account management.
- Other info: Join a dynamic team in a supportive and flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech company is seeking a Customer Success Manager to partner with midmarket customers in the UK. The ideal candidate will drive engineering transformation using our platform, manage customer lifecycles, and coordinate support teams. This role requires a strong background in customer success and the ability to manage technical accounts effectively. The company offers a variety of benefits designed to support personal and family needs in a hybrid working environment.
Strategic CSM - Engineering Platform (Remote UK) in London employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM - Engineering Platform (Remote UK) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's platform inside out. We should be ready to discuss how we can drive engineering transformation and manage customer lifecycles effectively.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Think of examples where we've successfully managed technical accounts or coordinated support teams, as this will resonate with the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace Strategic CSM - Engineering Platform (Remote UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and technical account management. We want to see how you've driven transformation in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Strategic CSM role. Share specific examples of how you've partnered with customers and managed their lifecycles.
Showcase Your Technical Skills: Since this role involves working with an engineering platform, make sure to mention any relevant technical skills or experiences. We love seeing candidates who can bridge the gap between tech and customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Atlassian
✨Know the Platform Inside Out
Before your interview, make sure you thoroughly understand the engineering platform you'll be working with. Familiarise yourself with its features, benefits, and how it drives transformation for customers. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer lifecycles or driven customer success initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Understand the Midmarket Landscape
Research the midmarket segment in the UK and understand the unique challenges these customers face. Be ready to discuss how you can tailor your approach to meet their needs and drive value through the engineering platform.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's culture, team dynamics, and how they measure success in customer relationships. This shows that you're not just interested in the role, but also in how you can contribute to their success.
