Strategic Account Manager - Americas in London

Working at Atlassian, Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Role

We are seeking an experienced Manager to lead, inspire, and develop a team of highly skilled Enterprise Account Managers dedicated to retaining and expanding Atlassian's largest Enterprise customers across EMEA. With over 300,000 customers worldwide, our Account Management team partners with the most complex and strategic customers in their respective territories.

You will work closely with our Global and EMEA Sales Teams to drive Total Book of Business growth in the region. Additionally, you will collaborate on strategic opportunities, including white space analysis, regional account planning & mapping, and cross-functional partnership with Sales support teams. We are looking for a collaborative leader who demonstrates strong leadership, cultural awareness, and humility, thriving in Atlassian's open, honest, and supportive culture.

What you will do:

• Lead and develop a high-performing team of Enterprise Account Managers focused on Southern Europe.
• Be accountable for team performance, regional revenue forecasting, and balancing priorities across a complex EMEA customer landscape.
• Work cross-functionally with EMEA and Global Enterprise Sales leadership on execution and strategy, collaborating with other key customer-facing teams (Services, Channel, and Customer Success).
• Oversee staffing, onboarding, and upskilling of the team, with a focus on regional talent and cultural fit.
• Serve as the voice for your team, escalating and removing blockers to enable optimal performance and customer experience.
• Learn Atlassian's unique GTM model and play a critical role in building our next-generation enterprise business model across EMEA.
• Own or collaborate on projects to improve regional practices, processes, and ways of working.

What you'll bring:

• 5+ years of experience managing account management, inside sales, or customer success teams focused on Enterprise customers, preferably within EMEA.
• Experience with strategic sales and coaching, with an understanding of the Southern Europe and DACH business landscape.
• English, French, and German language skills.
• Demonstrated ability to deliver creative, value-focused solutions for customers in diverse, multicultural environments.
• Experience with revenue forecasting and performance management in a regional context.
• Proven track record in change management and implementing improved approaches to address regional opportunities.
• Experience hiring, onboarding, coaching, and developing people across multiple countries or cultures.
• Communication skills, with the ability to interact effectively with all levels of management and customers in the EMEA region.
• Proficiency with CRM, forecast management, and analytics tools.
• Ability to manage multiple projects/initiatives concurrently, effectively multitasking while working with cross-functional and geographically dispersed teams.
• Demonstrated sound reasoning and clarity in decision-making, with examples relevant to the EMEA market.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.