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For Companies At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product utilisation.
- Company: Join a fast-growing SaaS company now part of Atlassian.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customers and help transform their engineering teams.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Collaborative team environment with significant influence on decision-making.
The predicted salary is between 36000 - 60000 £ per year.
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK.
About DX
DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.
About the role
We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with up to 30 of DX’s midmarket customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.
Key responsibilities
- Become a product expert and a master of our customer success process
- Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
- Effectively coordinate and the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering)
- Create and maintain a customer success plan, tracking success initiatives
- Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
- Identify and resolve potential renewal challenges to ensure a high renewal rate
- Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows
- Arrange and conduct Executive and CxO services-related discussions according to the
Customer Success Manager, DX in London employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, DX in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding DX’s products inside out. Show us you’re not just a CSM but a product expert who can drive real change for our customers.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We love hearing about your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Success Manager, DX in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and the tech industry shine through. We want to see how excited you are about helping customers thrive with our platform!
Tailor Your Experience: Make sure to highlight relevant experiences that align with the role of a Customer Success Manager. We love seeing how your past roles have prepared you to drive engineering transformation and support our customers effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at DX.
How to prepare for a job interview at Atlassian
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be a product expert. Dive deep into DX's platform and understand its features, benefits, and how it drives engineering transformation. This knowledge will help you answer questions confidently and demonstrate your ability to support customers effectively.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to drive program success and ensure product utilisation. Be ready to discuss specific strategies you've used to align business goals with customer needs.
✨Demonstrate Your Collaborative Spirit
Since this role involves coordinating with various internal teams, emphasise your teamwork skills. Share experiences where you've worked closely with sales, support, or engineering teams to deliver exceptional customer outcomes. This will show that you're a great fit for their collaborative culture.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential renewal challenges and how you would address them. Practising these scenarios will help you articulate your thought process and showcase your strategic mindset during the interview.
