Customer Program Manager | DX in London

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.

This role is fully remote to cover EMEA time zones and we are currently only hiring for this role in the UK.

As an associate on the Program Manager Services team, you will work directly with DX’s customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.

What You’ll Do:

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders.
• Own communication with clients regularly to provide our recommendations and manage expectations.
• Directly communicate with VP+ level executive stakeholders at customer accounts.
• Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve.
• In partnership with our Customer Success and Product teams, refine the strategies to deliver great value to customers through DX Program Manager services.
• Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering.

2-5 years experience in a customer facing role.

Prior experience in change management, consulting, business analytics, client services, project management, operations, etc.

Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership.

Highly organized and able to effectively manage a high volume of parallel projects at once.

Able to provide great, consistent service to clients who are sometimes assertive and demanding.

Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role may also be eligible for benefits, bonuses, commissions, and equity.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.