At a Glance
- Tasks: Drive revenue growth and deepen customer relationships with top-tier clients.
- Company: Join Atlassian, a leader in team collaboration software.
- Benefits: Enjoy health perks, paid volunteer days, and a supportive work culture.
- Other info: Dynamic team environment focused on collaboration and continuous learning.
- Why this job: Make a real impact by helping Fortune 500 companies thrive with innovative solutions.
- Qualifications: 5+ years in account management or sales, with a proven track record.
The predicted salary is between 60000 - 80000 € per year.
Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.
Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with the Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.
We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end.
The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.
Responsibilities Include:
- Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach
- Developing Senior and Executive relationships over video conferences as well as in-person
- Manage high-value renewals & expansion across a sizable product portfolio
- Ownership of growth opportunity management and sales cycles end-to-end
- Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
- Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Forecasting accountability for your owned book of business
In the first 90 days you’ll:
- Manage time effectively and prioritise among competing opportunities
- Execute creative and unique approaches to help evolve best practices
- Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity
- Demonstrate experience leading sales cycles end-to-end
- Leverage subject matter expertise to build credibility with stakeholders/champions
- A team player mindset; driving collaboration and engagement scope with global stakeholders
- A customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy
- Effective communication and active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders
- A strategic approach in reviewing the global account footprint, and prioritising customer engagements to maximise account growth and retention
- A change agent with the ability to continuously learn and implement feedback
- A tendency to operate daily with a sense of urgency, an affinity for creative problem-solving
Minimum Required Experience:
- Five or more years experience in account management, inside sales, customer success or other relevant business areas
- Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
- Proven track record of meeting or exceeding performance goals
- Experience managing high-revenue customer engagements with Enterprise-level customers
- Experience managing complex, end-to-end sales cycles is preferred
- Experience managing through change and transformations
It's great, but not required, if you have:
- Experience selling Enterprise SaaS products across a global account footprint
- Experience working with Channel Partners & GSIs to retain and grow customer accounts
- Experience using Salesforce, Clari and Tableau
- Experience analyzing data to support identifying opportunity and projecting growth trajectories
Benefits & Perks:
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Account Manager, Enterprise - German speaking in London employer: Atlassian
Atlassian is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to thrive in their roles as Account Managers. With a strong focus on professional growth, Atlassian offers extensive benefits including health resources, paid volunteer days, and opportunities for continuous learning, all while working with some of the world's leading companies. Located in a vibrant environment, employees are encouraged to engage with their local community, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Enterprise - German speaking in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atlassian on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Atlassian's products and think about how you can help their enterprise clients. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice your pitch! You’ll want to articulate your experience in account management clearly. Use examples that highlight your success in driving revenue and managing complex sales cycles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note to express your appreciation. It’s a small gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Account Manager, Enterprise - German speaking in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with enterprise-level customers and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be engaging with senior stakeholders, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles. This will help us see your fit for the position.
Highlight Your Problem-Solving Abilities:We love a creative problem-solver! In your application, share specific instances where you've tackled complex challenges or driven growth in previous roles. This will show us that you have the mindset we’re looking for in an Account Manager.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Atlassian
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Atlassian's products and services. Familiarise yourself with their latest updates and how they can benefit enterprise customers. This will help you articulate how you can drive revenue growth and customer retention.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage high-revenue accounts and lead sales cycles end-to-end. Highlight your successes in achieving revenue targets and expanding customer relationships, as this aligns perfectly with what they’re looking for.
✨Emphasise Collaboration
Atlassian values teamwork, so be ready to discuss how you've successfully collaborated with sales teams or other departments in previous roles. Share instances where your collaborative efforts led to significant account growth or successful project outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to account management, how they measure success, or what challenges they currently face with enterprise clients. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
