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Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
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Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
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Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
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Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
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Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
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Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
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Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
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Consistent track record of meeting or exceeding performance goals
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Native of professional level of Dutch
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Account Associate, Renewals in London employer: Atlassian
Atlassian is an exceptional employer that prioritises flexibility and work-life balance, allowing employees to choose their work environment—be it in the office, from home, or a hybrid model. With a strong focus on employee development, Atlassian offers robust mentorship and coaching opportunities, fostering a culture of collaboration and innovation. Additionally, the company provides comprehensive benefits, including health coverage and paid volunteer days, making it an attractive place for those seeking meaningful and rewarding careers in the UK.
