At a Glance
- Tasks: Drive customer success by advising clients on Atlassian solutions and managing engagements.
- Company: Join Atlassian, a leader in team collaboration software with a flexible work culture.
- Benefits: Enjoy health resources, paid volunteer days, and a supportive community.
- Other info: Remote-friendly role with opportunities for travel and professional growth.
- Why this job: Make a real impact on client outcomes while working with a passionate global team.
- Qualifications: 8+ years in SaaS or tech consulting, fluent in English and German.
The predicted salary is between 60000 - 80000 € per year.
To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role.
Working at Atlassian, Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
Your future team, the Atlassian Advisory Services team, is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.
At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian's solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.
Responsibilities
- Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle.
- You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
- Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes.
- You will execute projects to achieve results while balancing available time and resources.
- Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
- Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
- Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
- Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
Qualifications
- 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
- Track record in managing large-scale projects and programs.
- 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
- Experience managing client relationships and delivering successful project outcomes.
- You're fluent in English. German is also required, due to a strong presence of customers in the DACH region.
- It's nice if you have PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Engagement Manager, Advisory Services (Remote-Friendly) employer: Atlassian
At Atlassian, we pride ourselves on being an exceptional employer that empowers our employees to thrive in a flexible work environment. With a strong focus on personal and professional growth, we offer extensive health and wellbeing resources, paid volunteer days, and the opportunity to make a significant impact on millions of users globally. Our inclusive culture values diverse perspectives, ensuring that every Atlassian feels valued and supported in their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager, Advisory Services (Remote-Friendly)
✨Tip Number 1
Network like a pro! Reach out to current or former Atlassian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Engagement Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Atlassian's products inside out. Dive into their solutions and think about how you can help clients achieve their goals using these tools. Show us your passion for customer success and how you can drive value!
✨Tip Number 3
Practice your consultative skills! Role-play common client scenarios with a friend or mentor. This will help you articulate your approach to managing client relationships and delivering successful outcomes, which is key for the Engagement Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the team. We can't wait to see what you bring to the table!
We think you need these skills to ace Engagement Manager, Advisory Services (Remote-Friendly)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in SaaS and project management, and show us how you can drive customer outcomes with Atlassian's solutions.
Showcase Your Skills:We want to see your consultative skills in action! Use your application to demonstrate how you've successfully managed client relationships and delivered results in previous roles. Be specific about your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Atlassian
✨Know Your Atlassian Stuff
Before the interview, dive deep into Atlassian's products and services. Understand how they help teams collaborate and solve complex challenges. Being able to discuss specific solutions and their impact on customer success will show your genuine interest and expertise.
✨Showcase Your Project Management Skills
Since this role involves managing client engagements, be ready to share examples of large-scale projects you've successfully led. Highlight your experience with scope management and how you ensured projects met strategic goals while delivering value.
✨Demonstrate Consultative Communication
As an Engagement Manager, building relationships is key. Prepare to discuss how you've maintained clear communication with clients in the past. Share instances where your consultative skills helped foster trust and collaboration, leading to successful outcomes.
✨Be Ready for Travel Talk
With up to 30% travel involved, be prepared to discuss your flexibility and willingness to travel for both internal and customer-facing events. Show enthusiasm for engaging with clients in person and how you see that enhancing your role.
