At a Glance
- Tasks: Drive revenue growth and deepen customer relationships with top-tier clients.
- Company: Join Atlassian, a leader in team collaboration software.
- Benefits: Enjoy health resources, paid volunteer days, and more perks.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make an impact by solving complex challenges for Fortune 500 companies.
- Qualifications: 5+ years in account management or sales, strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide.
You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with the Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross‑functional partnership with Sales support teams.
Responsibilities- Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops‑down, solution‑oriented approach
- Developing Senior and Executive relationships over video conferences as well as in‑person
- Manage high‑value renewals & expansion across a sizable product portfolio
- Ownership of growth opportunity management and sales cycles end‑to‑end
- Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
- Increase customer awareness of Atlassian’s product portfolio to discover cross‑sell and up‑sell opportunities
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Forecasting accountability for your owned book of business
In the first 90 days you’ll…
- Manage time effectively and prioritize among competing opportunities
- Execute creative and unique approaches to help evolve best practices
- Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity
- Demonstrate experience leading sales cycles end‑to‑end
- Leverage subject matter expertise to build credibility with stakeholders/champions
- A team player mindset; driving collaboration and engagement scope with global stakeholders
- A customer‑first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy
- Effective communication and active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders
- A strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention
- A change agent with the ability to continuously learn and implement feedback
- A tendency to operate daily with a sense of urgency, an affinity for creative problem‑solving
- Five or more years experience in account management, inside sales, customer success or other relevant business areas
- Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
- Proven track record of meeting or exceeding performance goals
- Experience managing high‑revenue customer engagements with Enterprise‑level customers
- Experience managing complex, end‑to‑end sales cycles is preferred
- Experience managing through change and transformations
- Experience selling Enterprise SaaS products across a global account footprint
- Experience working with Channel Partners & GSIs to retain and grow customer accounts
- Experience using Salesforce, Clari and Tableau
- Experience analyzing data to support identifying opportunity and projecting growth trajectories
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Account Manager, Enterprise - German speaking employer: Atlassian
Atlassian is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where collaboration and innovation thrive. With a strong focus on supporting our teams through comprehensive health resources, paid volunteer days, and a commitment to diversity and inclusion, we empower our employees to make meaningful contributions while enjoying a fulfilling work-life balance. Join us in our mission to unleash the potential of every team, and be part of a company that values your unique perspective and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Enterprise - German speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atlassian on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer success. We recommend role-playing with a friend to nail down your responses and build confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you tackled complex challenges. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Atlassian team.
We think you need these skills to ace Account Manager, Enterprise - German speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our focus on driving revenue growth and customer retention.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully managed high-value renewals or driven expansion opportunities. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We’re looking for team players who can build relationships and engage with customers, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Atlassian
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Atlassian's product portfolio. Be ready to discuss how these products can solve complex challenges for enterprise customers. This will show your potential employer that you're not just familiar with the products, but that you can also articulate their value effectively.
✨Demonstrate Your Relationship-Building Skills
Since the role involves developing senior and executive relationships, prepare examples from your past experiences where you've successfully built rapport with clients. Highlight your ability to engage over video calls and in-person meetings, as this is crucial for the position.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you would approach account planning and growth opportunities. Think about how you can leverage existing customer footprints and identify upsell or cross-sell opportunities. This strategic mindset will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle change. Prepare scenarios where you've managed complex sales cycles or navigated transformations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
