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For Companies At a Glance
- Tasks: Engage with Mid-market customers to maximise software retention and enhance customer experience.
- Company: Join Atlassian, a dynamic company that values flexibility and collaboration.
- Benefits: Enjoy health resources, paid volunteer days, and a supportive work environment.
- Why this job: Be part of a fun-loving team driving customer success and growth.
- Qualifications: 3+ years in account management or customer success with strong relationship-building skills.
- Other info: Work remotely or in-office, with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Account Associate, Renewals, Nordics role at Atlassian
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.
Your Future Team
The Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them.
Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
About You
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
Qualifications
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
About Atlassian
At Atlassian, we\’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone\’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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Account Associate, Renewals, Nordics employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Associate, Renewals, Nordics
✨Tip Number 1
Get to know the company inside out! Research Atlassian's values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to get comfortable with common interview questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former Atlassian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Renewals team. You never know who might help you get your foot in the door!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Account Associate, Renewals, Nordics
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Associate role. Highlight your experience in account management and customer success, especially in software renewals, to show us you’re the perfect fit!
Show Your Passion: Let your enthusiasm for engaging with customers shine through in your application. We love candidates who are curious and proactive, so share examples of how you've maximised value for clients in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Atlassian
✨Know Your Atlassian Stuff
Before the interview, dive deep into Atlassian's products and services. Familiarise yourself with their software suite and think about how you can articulate its value to customers. This will show your genuine interest and help you connect your experience with their offerings.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your experience in account management and retention strategies, especially in a virtual setting. This will demonstrate your ability to build relationships and trust, which is crucial for the role.
✨Emphasise Team Collaboration
Since the Renewals team values collaboration, be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team goals or helped colleagues succeed, showcasing your proactive and empathetic nature.
✨Ask Insightful Questions
Prepare thoughtful questions about the Renewals team's strategies and challenges. This not only shows your enthusiasm for the role but also your curiosity about how you can contribute to their success. It’s a great way to demonstrate that you’re already thinking like an Atlassian!