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For Companies At a Glance
- Tasks: Engage with Mid-market customers to maximise software retention and enhance customer experience.
- Company: Join Atlassian, a rapidly growing tech company with a flexible work culture.
- Benefits: Enjoy health resources, paid volunteer days, and a supportive community.
- Why this job: Make a real impact on customer relationships while working in a fun, collaborative team.
- Qualifications: 3+ years in account management or customer success with strong relationship-building skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Working at Atlassian. Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.
Your Future Team
The Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them.
Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer. Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk. Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support. Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle. Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners. Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems.
Qualifications
About you:
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Account Associate Mid Market Renewals (UKI) employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Associate Mid Market Renewals (UKI)
✨Tip Number 1
Get to know Atlassian's products inside out! Familiarise yourself with their software suite and think about how you can leverage it to help customers. This knowledge will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and video, it's crucial to sound friendly and professional. Try role-playing with a friend or using online resources to sharpen your pitch and responses.
✨Tip Number 3
Network like a pro! Connect with current Atlassian employees on LinkedIn and engage with their content. This can give you insights into the company culture and might even lead to a referral, which can significantly boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Account Associate Mid Market Renewals (UKI)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Associate role. Highlight your experience in account management and software renewals, and show us how you can engage with Mid-market customers effectively.
Show Your Passion: Let your enthusiasm for customer success shine through! We want to see your passion for building relationships and maximising value for customers. Share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Atlassian
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Atlassian's products and services. Familiarise yourself with their latest updates and how they can benefit Mid-market customers. This will help you articulate how you can maximise customer retention and identify upsell opportunities.
✨Show Your Empathy
Since the Renewals team values empathy, be prepared to share examples of how you've built strong relationships with customers in the past. Highlight your ability to understand their needs and how you've successfully mitigated churn risk through effective communication.
✨Demonstrate Your Curiosity
Atlassian is looking for curious individuals, so come ready to discuss how you've approached problem-solving in previous roles. Share instances where you've gone above and beyond to uncover customer goals and how you’ve used that information to drive value.
✨Prepare for Team Dynamics
As the role involves working closely with a small team, think about how you can contribute to a collaborative environment. Be ready to discuss your experience in team settings and how you’ve worked towards shared performance metrics and goals.
