Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to manage renewals and discover upsell opportunities.
- Company: Atlassian empowers teams globally with innovative software solutions for collaboration.
- Benefits: Enjoy flexible work options, health coverage, paid volunteer days, and wellness resources.
- Why this job: Join a fun, proactive team focused on customer success and driving revenue retention.
- Qualifications: Fluency in English and Spanish, with 3+ years in B2B SaaS client management.
- Other info: Remote work available; interviews conducted virtually.
The predicted salary is between 32000 - 48000 £ per year.
Account Associate, Mid Market Renewals, Southern Europe
Join to apply for the Account Associate, Mid Market Renewals, Southern Europe role at Atlassian
Account Associate, Mid Market Renewals, Southern Europe
Join to apply for the Account Associate, Mid Market Renewals, Southern Europe role at Atlassian
Get AI-powered advice on this job and more exclusive features.
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Renewal team’s mission is to maximize revenue retention while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
Your Future Team
The Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian\’s full suite of products and services. Our team is ultimately accountable for Atlassian’s strong customer renewal rates, through proactive engagement and effective objection handling techniques. We look for opportunities to expand our customers\’ footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion opportunities at time of renewal by probing for opportunity, leveraging data and partnering with our Customer Success team to understand customer’s goals.
Every Account Associate bridges the gap between sales and customer success by collaborating with account teams and channel partners to mitigate renewal risk, proactively engaging on pricing and licensing discussions, and sharing feedback on the growing needs of a customer.
What You’ll Do (Responsibilities)
- Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
- Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
- Partner with the Sales Teams on account planning to ultimately drive total book of business growth.
- Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
- Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
- Weekly forecast your pipeline for renewal & expansion opportunities
- Maintain operational excellence through multi-tasking and prioritization
Qualifications
About you (Qualifications)
- English & Spanish fluency mandatory
- Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers.
- Track record of maintaining strong renewal rates to drive positive revenue outcomes
- Consultative approach with an emphasis on discovery; ability to influence customer outcomes
- Consistent track record of meeting or exceeding performance goals
- Ability to overcome objections and mitigate commercial risk within accounts
- Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
Nice To Have
- Experience working with channel partners and resellers
- Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work
- Interest in agile ways of working, project management, DevOps and automation, or IT service management
- Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Our Perks & Benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we\’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone\’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
# LI-Remote
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Software Development
Referrals increase your chances of interviewing at Atlassian by 2x
Get notified about new Account Associate jobs in United Kingdom.
London, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 months ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 3 weeks ago
Rayleigh, England, United Kingdom 3 months ago
Hockley, England, United Kingdom 3 months ago
Canvey Island, England, United Kingdom 3 months ago
London, England, United Kingdom 3 weeks ago
Pontefract, England, United Kingdom 2 hours ago
London, England, United Kingdom 1 week ago
United Kingdom $85,000 – $85,000 3 weeks ago
Basingstoke, England, United Kingdom £40,000 – £44,000 7 hours ago
Account Manager (Revolut Media Solutions)
London, England, United Kingdom 10 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Account Associate, Mid Market Renewals, Southern Europe employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Associate, Mid Market Renewals, Southern Europe
✨Tip Number 1
Familiarise yourself with Atlassian's product suite and its common use cases. Understanding how these tools can benefit customers will help you engage more effectively during interviews and demonstrate your value to the team.
✨Tip Number 2
Brush up on your consultative selling skills. Since the role involves a consultative approach to renewals, practice how to ask open-ended questions that uncover customer needs and objections, which will be crucial in showcasing your ability to influence outcomes.
✨Tip Number 3
Network with current or former Atlassian employees on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare to discuss your experience with CRM tools and data analysis. Being able to articulate how you've used these tools to manage accounts and drive renewals will set you apart as a candidate who understands the operational side of the role.
We think you need these skills to ace Account Associate, Mid Market Renewals, Southern Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS, particularly in renewals and account management. Use specific examples that demonstrate your ability to maintain strong renewal rates and drive positive revenue outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and your consultative approach. Mention your fluency in English and Spanish, and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your experience with CRM tools and any familiarity with the Atlassian product suite. Highlight your ability to overcome objections and mitigate commercial risks, as these are key aspects of the role.
Research Atlassian's Values: Familiarise yourself with Atlassian's values and culture. In your application, reflect how your personal values align with theirs, demonstrating that you would be a good fit for their team-oriented environment.
How to prepare for a job interview at Atlassian
✨Know the Atlassian Values
Familiarise yourself with Atlassian's core values and be prepared to discuss how they resonate with you. This will show your alignment with the company's culture and mission.
✨Demonstrate Your SaaS Experience
Be ready to share specific examples from your previous roles that highlight your experience in B2B SaaS, particularly in renewals and account management. Use metrics to showcase your success in maintaining strong renewal rates.
✨Prepare for Objection Handling
Since the role involves overcoming objections, think of common objections you've faced in the past and how you successfully addressed them. This will demonstrate your consultative approach and problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to engage in discussions about customer needs and how to maximise their value from Atlassian products.
