Senior Manager Systems Product Owner

At AtlasEdge our ambition is to become Europe’s leading data centre provider. We will achieve this by powering growth, delivering outstanding service and securing world-class customers. Established in 2021, we are already one of the continent’s fastest growing data centre operators, serving more than 800 customers across 24 data centres connected to more than 80 on-net carriers. With our expanding reach, we are disrupting the industry by providing seamless, localised and ultra-low latency digital infrastructure. Our focus is on developing emerging European markets and serving customers who are demanding more data to shape their technology and network infrastructure.

JOB PURPOSE

Working within the IT & Business Systems department for the Director, TechOps & IT, you will be responsible as the product owner of our core business system, how it is delivered to our business and the management of the relationship with our suppliers, who provide the system. Our primary business platform runs on Microsoft 365 Dynamics and is used as our CRM (Customer Relationship Management), DCIM (Data Center Inventory Management), Sales and Customer Support Tool with AtlasEdge. This role is within a new team that has the responsibility for a suite of business systems, their integrations and associated business processes.

KEY ACCOUNTABILITIES

• Product Vision & Strategy: Develop and communicate a clear vision and strategy for business systems products, aligning with business goals and market needs.
• Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans.
• Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements.
• Operational Management: Oversee the day-to-day operations of the core business system, including triage of incidents and service requests and escalation to the vendor.
• Stakeholder Engagement: Act as the primary point of contact for stakeholders, ensuring their needs are met and fostering strong relationships.
• Data Integrity: Ensure data accuracy, consistency, and reliability across data in the core business system.
• Performance Monitoring: Monitor product performance metrics, identifying areas for improvement and implementing solutions.
• Cross-Functional Collaboration: Work closely with IT, TechOps, data manager, and business teams to ensure seamless integration and alignment of data products.
• Documentation: Maintain comprehensive documentation of product features, processes, and updates.
• Compliance & Security: Ensure data products comply with industry standards, regulations, and security protocols.
• Knowledge: Build the internal knowledge base related to the key business systems used by AtlasEdge and become the application “super user.”

KNOWLEDGE & EXPERIENCE

PREFERRED EDUCATION/QUALIFICATIONS: Agile Certification Knowledge of Data Centers and how they operate

SKILLS & ABILITIES:

• Experience of Microsoft Dynamics 365
• Proven experience as a Product Owner
• Experience working with external vendors
• Experience of CRMs solutions

Please note that this position is offered as a fixed-term contract for one year. AtlasEdge is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.