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- Tasks: Join our support team, handling calls and emails while assisting area managers.
- Company: Atlas is a fast-growing, employee-owned company focused on creating happiness at work.
- Benefits: Enjoy a starting salary of £28,000, free parking, 22.4 paid holidays, and wellness perks.
- Why this job: Be part of a supportive team with opportunities for personal growth and career progression.
- Qualifications: Strong communication skills, computer literacy, and a willingness to learn are essential.
- Other info: Shift pattern includes 2 days, 2 nights, and 4 days off; training provided.
The predicted salary is between 24000 - 32000 £ per year.
Would you like to play a key role in a thriving company? Are you looking for a challenge? We have an exciting opportunity to join our fast-paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10, you will also provide help and support to our area managers.
What we are offering:
- Starting Salary £28,000 per annum
- 12-hour shifts: 2 days, 2 nights, 4 days off (night shifts begin after your induction on day shifts).
- Free on-site parking
- 22.4 paid days holiday per year
What makes this job amazing?
- Full learning and support from Atlas.
- Learning and development led by you: support in areas you like or want to learn more about.
- The ability to progress your career within Atlas.
- The opportunity to work amongst people who value and support each other, achieving remarkable results.
- Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle (access to high street discounts, online training, home workouts, mindfulness classes, feedback surveys, and more).
Overview of Responsibilities, Duties & Requirements
You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field-based cleaning. You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.
Key Responsibilities & Duties:
- Allocation/scheduling of operatives using Time and Attendance systems (training will be provided).
- Quality audits, tracking, and management.
- Answering employee and client queries, helping to resolve issues.
- Supporting with clients who provide negative feedback.
- Supporting client reporting requirements.
- Reactive calls and periodic management.
- Management and coordination of reactive mobile cleaning technicians.
- Overall client and staff issue management and general inquiries.
- General administration duties to meet business needs.
- Supporting other departments in day-to-day operations.
- Training provided to succeed in the role.
Working Hours
We operate a 24/7, 365-day Support Service Desk supporting colleagues and clients. The shift pattern is 4/4, consisting of 2 day shifts, 2 night shifts, and 4 days off. Annual leave is 22.4 days including bank holidays.
About You
Are you who we are looking for? Are you conscientious? Atlas aims to provide the best possible service to clients and employees. If you can deliver excellent customer service and resolve issues efficiently, we want to hear from you! Skills required include general computer skills, excellent written and verbal communication, willingness to learn on the job, and being a strong team player. We value qualities such as sharing ideas, offering encouragement, communicating effectively, reliability, and working towards excellence.
Please note: An Enhanced DBS check will be required for this position.
About The Company
What makes this job amazing? Full learning & support from Atlas, Wagestream platform for financial wellbeing, cycle to work scheme, staff recognition (Stars of Atlas), and engagement portal. Opportunities for career progression and development are available.
Who are we?
Atlas is a family-oriented company founded in 1986, employee-owned, and one of the UK’s fastest-growing business support firms, providing various support services across numerous client sites. Our success is driven by our passionate, committed team who embody our values and purpose: to create happiness in ourselves and others.
Our Purpose
To create happiness in ourselves and others through work and life, showing kindness, delivering on promises, and going the extra mile.
Our Values
We are a family that shares, supports, and works together, emphasizing honesty, authenticity, and proactive action to bring happiness and success to our clients and colleagues.
Support Desk Administrator employer: Atlas
Contact Detail:
Atlas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Administrator
✨Tip Number 1
Familiarise yourself with the company's values and purpose. Atlas places a strong emphasis on creating happiness and supporting each other, so be prepared to discuss how your personal values align with theirs during any conversations.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since the role involves dealing with a high volume of calls and emails, showcasing your ability to handle queries professionally and efficiently will set you apart.
✨Tip Number 3
Demonstrate your willingness to learn and adapt. The job offers training and development opportunities, so expressing your eagerness to grow within the company can make a positive impression.
✨Tip Number 4
Prepare for potential situational questions regarding teamwork and communication. As a Support Desk Administrator, being a reliable team player is crucial, so think of examples that showcase your collaborative skills.
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Desk Administrator role. Emphasise your communication skills, computer literacy, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Atlas that appeal to you, such as their commitment to employee development and support.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as problem-solving abilities, attention to detail, and teamwork. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Atlas
✨Show Your Customer Service Skills
As a Support Desk Administrator, you'll be dealing with a high volume of calls and emails. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Team Spirit
This role requires you to work closely with a team. Highlight your experiences working collaboratively and how you support your colleagues. Mention any specific instances where you contributed to team success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage client feedback or resolve issues efficiently. Practising these responses can help you feel more confident during the interview.
✨Emphasise Your Willingness to Learn
Atlas values continuous learning and development. Be ready to discuss areas you're interested in improving or skills you'd like to acquire. This shows your motivation and alignment with the company's ethos.
