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For Companies At a Glance
- Tasks: Provide exceptional support to Atlas cardholders and manage account-related requests.
- Company: Join a fast-growing fintech redefining luxury lifestyle and payments.
- Benefits: Flexible time off, remote work options, and competitive pay.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Be part of an elite team making a real impact on members' lives.
- Qualifications: 3+ years in client service, with a passion for luxury and member care.
The predicted salary is between 66560 - 79360 £ per year.
Location: United Kingdom
Employment Type: Temp to Perm (Contract -> Full Time Hire)
Schedule Requirements (in GMT): Sunday-Wednesday, 5:00 AM -3:00 PM GMT
About Atlas
Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability.
The Role
We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team. The role is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders with account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence.
What You’ll Do:
- Serve as the primary point of contact for Atlas members regarding account-related requests.
- Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
- Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
- Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
- Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
- Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
What We’re Looking For:
- 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
- Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus.
- Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.
- Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
- Creative problem-solver who thrives on delivering solutions thoughtfully.
- You communicate with clarity and empathy.
- You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.
- You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work.
- Self-motivated, ambitious, and able to work independently with minimal supervision.
- Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.
Nice to have:
- Familiarity with Core Credit or other financial servicing platforms.
- Experience in customer-facing financial services or luxury brand environments.
- Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems.
Why Join Us
- Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet.
- Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision.
- Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members.
- Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives.
- Flexible Time Off. A remote work environment with flexibility when needed.
The salary range for this position is between £32 and £38 per hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.
Member Services Associate, Accounts employer: Atlas
Contact Detail:
Atlas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Associate, Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Atlas. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Atlas and its services. Understand their ethos of exceptional member service and think of examples from your past experiences that showcase your ability to deliver that VIP-level support.
✨Tip Number 3
Practice your communication skills! Since this role is all about connecting with members, being able to convey empathy and clarity in your conversations will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Atlas team!
We think you need these skills to ace Member Services Associate, Accounts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client service, especially in luxury or financial sectors. We want to see how your background aligns with the high standards we uphold at Atlas.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love creative problem-solvers who can think on their feet and deliver exceptional service.
Communicate Clearly and Empathetically: Your written communication should reflect clarity and empathy. Remember, you’ll be the voice of Atlas for our members, so let your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Atlas!
How to prepare for a job interview at Atlas
✨Know Your Stuff
Before the interview, make sure you understand Atlas's mission and values. Familiarise yourself with their services and how they cater to high-value members. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client service skills, especially in luxury or financial environments. Be ready to discuss how you've handled challenging situations and provided exceptional service to discerning clients.
✨Practice Empathy
Since this role requires a high-touch, empathetic approach, practice how you would communicate with members. Think about how to adjust your tone and language to make each interaction feel personal. Role-playing with a friend can help you refine this skill.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle common member inquiries or issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your creative solutions.