At a Glance
- Tasks: Own the full travel experience for UHNW individuals, managing hotels, flights, and dining.
- Company: Atlas leverages Virtuoso membership to provide exclusive benefits and upgrades.
- Benefits: Work in a high-stakes environment with a focus on excellence and member satisfaction.
- Other info: Rotating shifts including evenings and weekends are necessary.
- Why this job: Join a fast-paced team that sets high standards in luxury travel.
- Qualifications: 3+ years in luxury travel or high-end hospitality required.
The predicted salary is between 40000 - 60000 £ per year.
The role involves being a luxury travel concierge who thrives under pressure and pays attention to details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where excellence is the standard, every time.
What you’ll do:
- Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support.
- Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own.
- Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition.
- Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast.
- Maintain spotless booking records and airtight follow-through: nothing falls through the cracks.
Who you are:
- You have taste and knowledge of the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months’ lead time.
- 3+ years in luxury travel, high-end hospitality, or a concierge environment.
- Fast, organized, and calm when everything is happening at once.
- A natural communicator who matches the tone and expectations of sophisticated, demanding clients.
- Available for rotating shifts including evenings and weekends.
How success is measured:
- Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.
- Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.
- Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
Why Atlas: We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
Luxury Travel Concierge - EU/UK Based employer: Atlas
Atlas is building an ambitious luxury travel service in the EU/UK. Employees enjoy a dynamic work environment focused on quality and member satisfaction. The team thrives on handling complex requests with professionalism and speed.
