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- Tasks: Provide exceptional support to Atlas cardholders and manage account-related requests.
- Company: Join a fast-growing fintech redefining luxury lifestyle and payments.
- Benefits: Competitive hourly rate, flexible time off, and remote work options.
- Other info: Dynamic environment with opportunities for innovation and personal growth.
- Why this job: Be part of an elite team making a real impact on members' lives.
- Qualifications: 3+ years in client service, with a focus on luxury or financial services.
The predicted salary is between 32 - 38 £ per hour.
Location: United Kingdom
Employment Type: Contractor
Schedule Requirements (in GMT): Thursday-Saturday, 5:00 AM -3:00 PM GMT
About Atlas
Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.
The Role
We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team. The role is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders with account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time.
What You’ll Do:
- Serve as the primary point of contact for Atlas members regarding account-related requests.
- Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
- Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
- Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
- Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
- Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
What We’re Looking For:
- 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
- Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus.
- Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.
- Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
- Creative problem-solver who thrives on delivering solutions thoughtfully.
- You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.
- You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work.
- Self-motivated, ambitious, and able to work independently with minimal supervision.
- Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.
Nice to have:
- Familiarity with Core Credit or other financial servicing platforms.
- Experience in customer-facing financial services or luxury brand environments.
- Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems.
Why Join Us
- Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet.
- Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision.
- Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members.
- Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives.
- Flexible Time Off.
- A remote work environment with flexibility when needed.
The salary range for this position is between £32 and £38 per hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time position.
Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.
Member Services Associate, Accounts in London employer: Atlas
Contact Detail:
Atlas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Associate, Accounts in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Atlas's ethos and be ready to discuss how your experience aligns with their high standards of service. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! Since this role is all about member interaction, being clear and empathetic in your responses is key. We suggest doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Member Services Associate, Accounts in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for member services and luxury experiences shine through. We want to see that you genuinely care about providing top-notch service to our discerning members.
Tailor Your Experience: Make sure to highlight your relevant experience in client service or relationship management. We’re looking for specific examples that demonstrate how you've delivered VIP-level service in the past, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate clarity and empathy in all interactions—just like we do with our members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Atlas!
How to prepare for a job interview at Atlas
✨Know Your Member Services Inside Out
Before the interview, make sure you understand the ins and outs of member services, especially in luxury environments. Familiarise yourself with Atlas's ethos and how they deliver white-glove support. This will help you demonstrate your alignment with their values during the conversation.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've turned challenges into memorable moments for clients. Highlight your creative problem-solving abilities and how you’ve provided swift solutions in high-pressure situations. This is key for a role that requires a solutions-first mindset.
✨Practice Empathetic Communication
Since this role involves direct interaction with discerning members, practice communicating with clarity and empathy. Role-play common scenarios you might encounter, focusing on how to adjust your tone and approach based on the member's needs. This will help you feel more confident during the actual interview.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools like Zendesk, Slack, and Gmail before your interview. If you have experience with Core Credit or similar platforms, be ready to discuss it. Showing that you can hit the ground running with these tools will impress the interviewers and demonstrate your readiness for the role.