At a Glance
- Tasks: Create unforgettable travel experiences for ultra-high-net-worth clients, from hotels to dining.
- Company: Join a fast-paced luxury travel company that values excellence and attention to detail.
- Benefits: Competitive salary, flexible shifts, and the chance to work with exclusive partners.
- Other info: Opportunity to thrive in a high-stakes environment with ambitious growth.
- Why this job: Be part of a dynamic team that sets high standards and delivers exceptional service.
- Qualifications: 3+ years in luxury travel or high-end hospitality, with strong communication skills.
The predicted salary is between 40000 - 60000 £ per year.
The role involves being a luxury travel concierge who thrives under pressure and pays attention to detail. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where excellence is the standard, every time.
What you’ll do:
- Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support.
- Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own.
- Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition.
- Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast.
- Maintain spotless booking records and airtight follow-through: nothing falls through the cracks.
Who you are:
- You have taste and knowledge of the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months’ lead time.
- 3+ years in luxury travel, high-end hospitality, or a concierge environment.
- Fast, organized, and calm when everything is happening at once.
- A natural communicator who matches the tone and expectations of sophisticated, demanding clients.
- Available for rotating shifts including evenings and weekends.
How success is measured:
- Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.
- Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.
- Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
Why Atlas:
We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
Luxury Travel Concierge - EU/UK Based in London employer: Atlas
Atlas Workplace Services is an exceptional employer that prioritises its people, offering a collaborative work culture where employees have a meaningful stake in the company's success through our Employee Ownership Trust. With a commitment to operational excellence and customer service, we provide ample opportunities for professional growth and development, alongside competitive benefits such as 25 days of holiday plus bank holidays. Located in Guildford, with regular UK travel, this role allows you to lead impactful projects while enjoying a supportive environment that values innovation and teamwork.
