At a Glance
- Tasks: Assist in delivering top-notch facilities services and support to the team.
- Company: Join Atlas Workplace Services, a top-10 leader in facilities management focused on people and innovation.
- Benefits: Enjoy a collaborative culture, smart technology, and a meaningful stake in the company's success.
- Other info: Opportunity to work in a vibrant laboratory environment with diverse tasks.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: GCSE in English and Maths; customer service experience and good interpersonal skills required.
The predicted salary is between 21600 - 28800 £ per year.
💷 £27,085 per annum
⏰ 40 hours per week | Monday to Friday | 08:00 – 17:00
Are you someone who enjoys a varied, hands-on role and takes pride in delivering excellent service?
Atlas Workplace Services is seeking a proactive Facilities Assistant to join our team in Oxford. Based at a leading science and laboratory facility, you'll support the day-to-day operation of the site, helping to ensure colleagues have the services, equipment, and support they need to perform at their best.
From porterage and stores duties to laboratory support and general maintenance tasks, this is a varied role that's ideal for someone who thrives in a team environment, takes ownership of their work, and enjoys making a real difference every day.
🛠️ What You'll Be Doing
- Providing a professional and responsive customer service to site users
- Managing porterage duties, including the collection and delivery of parcels, packages, and goods across the site
- Completing and maintaining documentation in line with site procedures and compliance requirements
- Responding to reactive work requests using mobile CAFM systems
- Carrying out general maintenance tasks, minor repairs, painting, decorating, and other building support activities
- Supporting laboratory operations, including the movement and cleaning of glassware
- Providing laundry services, including the collection and distribution of laboratory coats
- Assisting with meeting room and conference space set-ups, furniture moves, and event requirements
- Supporting site waste management processes and ensuring correct disposal procedures are followed
- Monitoring stock levels and arranging replenishment requests when required
- Reporting maintenance issues and repairs through the appropriate channels
- Supporting the wider Facilities and Engineering teams as required
- Taking ownership of your work to consistently deliver exceptional service standards
🌟 Why Join Atlas?
At Atlas Workplace Services, we're passionate about creating workplaces that work better for everyone. You'll be joining a supportive team environment where your work is valued, your ideas are welcomed, and your development is encouraged.
If you're looking for a role that offers variety, responsibility, and the opportunity to make a real difference every day, we'd love to hear from you.
About You
✅ What We're Looking For
We're looking for someone who enjoys being part of a busy, customer-focused environment and takes pride in delivering a high standard of service. You'll be a team player with a proactive attitude, strong communication skills, and a willingness to get involved in a wide variety of tasks across the site.
🎓 Qualifications
- GCSEs in English and Maths (or equivalent)
🔧 Skills & Experience
- Previous experience within a facilities, property maintenance, building services, or workplace services environment
- Experience supporting the delivery of multiple services within a busy operational site
- Strong customer service skills with the ability to build positive working relationships at all levels
- Good interpersonal and communication skills
- Comfortable using Microsoft Office and other modern workplace software
- Experience using CAFM or work management systems, such as Planon, on tablets or mobile devices
- Understanding of compliance requirements and safe systems of work
- Experience working within highly regulated or permit-controlled environments where Health & Safety standards are essential
- Able to prioritise workloads, respond to changing demands, and maintain high service standards
- A flexible, positive attitude and a commitment to providing exceptional customer service
This role would suit someone who enjoys a varied working day, takes ownership of their responsibilities, and wants to be part of a supportive team delivering services that make a real difference to the client and site users every day.
About The Company
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Facilities Assistant in Oxford employer: Atlas
Atlas Workplace Services is an exceptional employer that prioritises its people, offering a collaborative work culture where employees have a meaningful stake in the company's success through our Employee Ownership Trust. With a commitment to operational excellence and customer service, we provide ample opportunities for professional growth and development, alongside competitive benefits such as 25 days of holiday plus bank holidays. Located in Guildford, with regular UK travel, this role allows you to lead impactful projects while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Oxford
✨Tip Number 1
Familiarise yourself with the specific facilities management software mentioned in the job description, like Planon. Having hands-on experience or even a basic understanding of how it works can set you apart during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a facilities or maintenance context. Be ready to share examples of how you've successfully handled customer requests or resolved issues.
✨Tip Number 3
Prepare to discuss your approach to health and safety compliance, particularly in environments that require strict adherence to regulations. This shows your awareness of the importance of safety in facilities management.
✨Tip Number 4
Research Atlas Workplace Services and their commitment to employee ownership. Understanding their culture and values will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Facilities Assistant in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management and customer service. Emphasise any previous roles where you handled multi-discipline building services or worked in a laboratory environment.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention specific skills that align with the job description, such as your experience with asset/work management systems like Planon and your commitment to customer service.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description, such as good inter-personal skills, compliance with health and safety regulations, and the ability to manage workloads effectively using mobile apps.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Atlas
✨Showcase Your Customer Service Skills
As a Facilities Assistant, you'll be interacting with various clients and colleagues. Be prepared to discuss your previous experiences in customer-facing roles and how you ensured exceptional service. Highlight specific examples where you went the extra mile to meet customer needs.
✨Familiarise Yourself with Relevant Software
Since the role involves using asset/work management systems like Planon, make sure you understand how these systems work. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn quickly.
✨Demonstrate Your Attention to Detail
The job requires compliance with various processes and standards. Prepare to discuss how you ensure quality in your work and how you handle tasks that require meticulous attention, such as completing paperwork or managing stock levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to react quickly to changes or incidents, and be ready to explain your thought process and actions taken.
