At a Glance
- Tasks: Lead the optimisation and support of the Planon CAFM system while developing API integrations.
- Company: Join a top-10 facilities management provider with a people-first approach.
- Benefits: Competitive salary, innovative projects, and a collaborative work environment.
- Other info: Be part of an Employee Ownership Trust, fostering collaboration and pride.
- Why this job: Make a real impact by driving system performance and business improvement.
- Qualifications: 3+ years of experience with Planon and API development skills required.
The predicted salary is between 40000 - 50000 € per year.
Drive System Performance & Innovation
Atlas Workplace Services is looking for a skilled and proactive System Support Lead to support and optimise a client’s Planon CAFM system while playing a key role in developing and delivering API integrations. This is a fantastic opportunity for someone with strong systems, data, and integration experience who enjoys working at the intersection of technology, operations, and business improvement.
About the Role
As System Support Lead, you’ll take ownership of the day-to-day configuration, support, and enhancement of Planon environments, ensuring systems are robust, efficient, and aligned with operational needs. You’ll also support the design and rollout of API integrations, enabling better connectivity, smarter data usage, and improved business performance.
Key Responsibilities
- System Management & Support
- Support the configuration, maintenance, and optimisation of the Planon system
- Manage workflows, modules, and data structures to meet business requirements
- Provide hands-on support to users, troubleshooting and resolving system issues
- Assist with system updates, releases, and ongoing improvements
- Integration & Development
- Support the design, development, and rollout of API integrations
- Work with stakeholders to enable seamless system connectivity and data exchange
- Assist with testing, validation, and troubleshooting of integrations
- Analysis & Improvement
- Gather and translate business requirements into system solutions
- Identify and resolve technical and process issues proactively
- Support reporting and data analysis to enhance system performance
- Collaboration & Documentation
- Work closely with internal teams and client stakeholders
- Document system configurations, processes, and integration specifications
- Support project delivery and system implementation activities
About You
Qualifications
- GCSEs in English and Maths (or equivalent)
Skills & Experience
- 3+ years’ experience working with Planon (configuration or development)
- Experience designing and developing APIs
- Knowledge of Python scripting and development
- Understanding of Oracle SQL (desirable)
- Experience with reporting tools such as Power BI, IBM Cognos, or similar
- Strong problem-solving and analytical skills
- Proven experience supporting systems in a CAFM or business system environment
- Ability to manage projects and stakeholders effectively
Why Join Atlas Workplace Services?
At Atlas Workplace Services, we’re redefining facilities management through innovation, technology, and a people-first approach. As a top-10 FM provider and part of an Employee Ownership Trust (EOT), our people have a real stake in our success—creating a culture of collaboration, accountability, and pride.
What You Can Expect
- Competitive salary package
- Opportunity to work on cutting-edge system integrations
- A collaborative and forward-thinking environment
- Real influence on how systems and data drive business performance
Ready to take ownership of systems and drive meaningful change? Apply now and join Atlas Workplace Services as a System Support Lead.
About The Company
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
System Support Lead in Didcot employer: Atlas
Atlas Workplace Services is an exceptional employer that prioritises innovation and a people-first culture, making it an ideal place for a System Support Lead to thrive. With a competitive salary package and the opportunity to work on cutting-edge system integrations, employees are empowered to influence business performance while enjoying a collaborative environment. As part of an Employee Ownership Trust, team members take pride in their contributions, fostering a sense of shared responsibility and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land System Support Lead in Didcot
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a System Support Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Planon and API integrations. Share specific examples of how you've optimised systems or solved tricky problems in the past.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to system support and integration. Think about how you can demonstrate your problem-solving skills and your ability to work collaboratively with teams and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our innovative team at Atlas Workplace Services.
We think you need these skills to ace System Support Lead in Didcot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Planon and API integrations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:In your application, give us examples of how you've tackled system issues in the past. We love candidates who can think on their feet and come up with innovative solutions, so share those stories that demonstrate your analytical prowess!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the System Support Lead role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Atlas
✨Know Your Planon Inside Out
Make sure you’re well-versed in the Planon CAFM system. Brush up on its configuration, maintenance, and optimisation features. Being able to discuss specific functionalities and how they can be tailored to meet business needs will show your expertise and enthusiasm for the role.
✨Showcase Your API Knowledge
Since the role involves designing and developing API integrations, prepare to discuss your experience with APIs. Bring examples of past projects where you’ve successfully implemented integrations, and be ready to explain the impact they had on system performance and data connectivity.
✨Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about common system issues you’ve encountered and how you resolved them. This will demonstrate your analytical skills and proactive approach to troubleshooting, which are crucial for this position.
✨Collaboration is Key
Highlight your experience working with stakeholders and internal teams. Be prepared to discuss how you’ve documented processes and collaborated on projects. This will show that you understand the importance of teamwork in driving system improvements and delivering successful outcomes.
