At a Glance
- Tasks: Coordinate client requests and manage sub-contractor services in a fast-paced environment.
- Company: Atlas Workplace Services focuses on personalised facilities management, enhancing workplaces across the UK.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to make a real impact.
- Other info: Training provided for CAFM systems; flexible approach and strong communication skills essential.
- Why this job: Join a company that values people and offers a dynamic work environment with growth potential.
- Qualifications: GCSE English and Maths required; previous admin experience and good IT skills preferred.
The predicted salary is between 28800 - 43200 £ per year.
- Coordinate the work flow for all client and internal requests, to ensure effective completion of work in accordance with SLAs;
- Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end;
- Liaise with customers and operational delivery teams to arrange all sub-contractor service visits as per the PPM regime;
- Maintain CAFM logs, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail;
- Obtain and upload all relevant Sub-Contractor compliance documentation and PPM paperwork against work orders and ensure the CAFM system is populated with ‘in date’ service records/sheets;
- Review sub-contractor service records/sheets and raise ‘follow on’ work orders where required, assigning to the correct resource and priority;
- Support operational delivery teams and work closely with the Scheduling team to ensure all works are managed by the appropriate party;
- Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required;
- Utilise the CAFM quotation module, liaising with the operations/delivery teams, in order to build estimates/quotations, issuing to the relevant party and managing approvals;
- Management of all chargeable Minor Works Requests, including purchasing operations;
- Raising and issuing purchase orders in line with internal governance process, updating CAFM work logs and filing all purchase orders against work orders as per company procedures;
- Ensure all deliveries are scheduled and all documentation (goods receipts) is filed appropriately within the CAFM system;
- Validate and receipt associated invoices against committed costs, in order to assist with Budgetary Control, escalating and resolving issues quickly.
- Ensure all costs associated with work delivery are captured and entered into the CAFM system;
- Ensure any risk, within the scope of the contract(s), is managed and mitigated, using all methods of escalation accordingly ensuring any financial risk to Atlas is managed, recorded and mitigated where possible;
- Provide SLA/PPM and operational reports to the operational teams on a weekly/monthly basis;
- Attend client and operational meetings as an Account representative to support the operational teams;
- Carry out any other administration tasks related to the contract as directed by your line manager;
- Comply with all relevant Health & Safety Rules and regulations;
- Contribute to the ‘FM Team’ culture.
About You
- GCSE English and Maths or equivalent
Essential Knowledge, Skills and Experience for this role
- Good written and spoken English and a good level of numeracy.
- Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.
- Good IT skills including Microsoft Office – (Excel and Word).
- Excellent telephone and communication skills.
- Previous experience of an administration role in an operational environment is essential.
- Excellent customer service skills.
- Aptitude and willingness to undertake further technical and business training (e.g. IOSH Managing Safely).
About The Company
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Account Co-Ordinator in Milton Keynes employer: Atlas
Atlas Workplace Services is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for professionals in the facilities management industry. With a focus on employee growth and development, we offer comprehensive training opportunities and a commitment to maintaining a healthy work-life balance in our Milton Keynes office. Join us to be part of a team that values personal connections and strives to enhance the environments where people work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator in Milton Keynes
✨Tip Number 1
Familiarise yourself with the facilities management industry and the specific challenges it faces. Understanding the nuances of account coordination in this sector will help you speak confidently about your experience and how it aligns with our needs.
✨Tip Number 2
Network with professionals in the facilities management field, especially those who have experience with CAFM systems like Maximo. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple accounts or projects in the past. Be ready to discuss specific situations where your proactive approach made a difference.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that highlight your ability to build strong relationships with clients and subcontractors. This will illustrate your fit for the role and our company culture at StudySmarter.
We think you need these skills to ace Account Co-Ordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management and administrative roles. Emphasise your organisational skills and any experience with CAFM systems, even if it's not extensive.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description that you are excited about and how your skills align with them.
Highlight Communication Skills:Since the role requires effective communication, provide examples in your application of how you've successfully liaised with clients or teams in previous positions. This could be through managing projects or resolving issues.
Showcase Flexibility and Initiative:Demonstrate your ability to work under minimal direction by providing examples of when you've taken the initiative in past roles. This could include managing multiple tasks or adapting to changing priorities.
How to prepare for a job interview at Atlas
✨Showcase Your Organisational Skills
As an Account Coordinator, you'll need to demonstrate your ability to manage multiple accounts and tasks efficiently. Prepare examples from your past experiences where you successfully coordinated projects or managed workflows under tight deadlines.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with clients and colleagues in previous positions.
✨Familiarise Yourself with CAFM Systems
While knowledge of Maximo or other CAFM systems is not mandatory, showing a willingness to learn can set you apart. Research the basics of CAFM systems and be prepared to discuss how you would approach learning new software.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you went above and beyond to meet a client's needs. Be ready to share these stories during your interview to highlight your commitment to excellent service.
