At a Glance
- Tasks: Coordinate client requests and manage sub-contractor services in a fast-paced environment.
- Company: Atlas Workplace Services focuses on personalised facilities management, enhancing workplaces across the UK.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to make a real impact.
- Other info: Training provided for CAFM systems; flexible approach and strong communication skills essential.
- Why this job: Join a company that values people and offers a dynamic work environment with growth potential.
- Qualifications: GCSE English and Maths required; previous admin experience and good IT skills preferred.
The predicted salary is between 28800 - 43200 £ per year.
💰 £29,750 per annum
🕒 Full Time
Are you an experienced and highly organised professional within the Facilities Management industry? Do you thrive in a fast-paced environment, coordinating multiple workstreams and building strong relationships with clients and subcontractors? If so, we have an exciting opportunity for you.
Atlas Workplace Services is seeking a motivated Account Coordinator to join our team based in Milton Keynes, working from the office five days per week.
As an Account Coordinator, you will provide comprehensive administrative and coordination support to the Account Teams, ensuring consistent and proactive support across FM operations. Working with clients, operational teams, suppliers and subcontractors, you will play a key role in ensuring services are delivered efficiently, compliantly, and in line with agreed service levels.
Key Responsibilities
- Coordinate workflow for all client and internal requests, ensuring works are completed in accordance with contractual SLAs.
- Liaise with customers, operational teams and subcontractors to arrange and manage reactive maintenance visits from start to finish.
- Coordinate subcontractor service visits in line with planned preventative maintenance (PPM) schedules.
- Maintain CAFM records, ensuring accurate updates are entered to provide clear client visibility and a robust audit trail.
- Upload and maintain subcontractor compliance documentation, service records and PPM paperwork.
- Review service reports and raise follow-on work orders where required.
- Work closely with operational delivery and scheduling teams to ensure works are managed by the appropriate resource.
- Build and maintain effective working relationships with subcontractors, escalating any concerns where necessary.
- Support the preparation and management of quotations through the CAFM system, including obtaining approvals.
- Manage chargeable minor works requests and associated purchasing activities.
- Raise purchase orders in accordance with company procedures and maintain accurate records within the CAFM system.
- Ensure deliveries and associated documentation are correctly scheduled and recorded.
- Validate invoices against committed costs, assisting with budgetary control and resolving discrepancies.
- Ensure all costs associated with work delivery are accurately captured within the CAFM system.
- Support risk management across the contract, escalating issues appropriately to minimise operational and financial impact.
- Produce weekly and monthly operational, SLA and PPM reports.
- Attend client and operational meetings to support account delivery.
- Provide general administrative support as required by the contract and management team.
- Comply with all relevant Health & Safety policies and procedures.
- Contribute positively to the wider FM team culture.
About You
- GCSE English and Maths or equivalent
Essential Knowledge, Skills and Experience for this role
- Good written and spoken English and a good level of numeracy.
- Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.
- Good IT skills including Microsoft Office – (Excel and Word).
- Excellent telephone and communication skills.
- Previous experience of an administration role in an operational environment is essential.
- Excellent customer service skills.
- Aptitude and willingness to undertake further technical and business training (e.g. IOSH Managing Safely).
About The Company
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Account Co-Ordinator in Milton Keynes employer: Atlas
Atlas Workplace Services is an exceptional employer that prioritises its people, offering a collaborative work culture where employees have a meaningful stake in the company's success through our Employee Ownership Trust. With a commitment to operational excellence and customer service, we provide ample opportunities for professional growth and development, alongside competitive benefits such as 25 days of holiday plus bank holidays. Located in Guildford, with regular UK travel, this role allows you to lead impactful projects while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator in Milton Keynes
✨Tip Number 1
Familiarise yourself with the facilities management industry and the specific challenges it faces. Understanding the nuances of account coordination in this sector will help you speak confidently about your experience and how it aligns with our needs.
✨Tip Number 2
Network with professionals in the facilities management field, especially those who have experience with CAFM systems like Maximo. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple accounts or projects in the past. Be ready to discuss specific situations where your proactive approach made a difference.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that highlight your ability to build strong relationships with clients and subcontractors. This will illustrate your fit for the role and our company culture at StudySmarter.
We think you need these skills to ace Account Co-Ordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management and administrative roles. Emphasise your organisational skills and any experience with CAFM systems, even if it's not extensive.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description that you are excited about and how your skills align with them.
Highlight Communication Skills:Since the role requires effective communication, provide examples in your application of how you've successfully liaised with clients or teams in previous positions. This could be through managing projects or resolving issues.
Showcase Flexibility and Initiative:Demonstrate your ability to work under minimal direction by providing examples of when you've taken the initiative in past roles. This could include managing multiple tasks or adapting to changing priorities.
How to prepare for a job interview at Atlas
✨Showcase Your Organisational Skills
As an Account Coordinator, you'll need to demonstrate your ability to manage multiple accounts and tasks efficiently. Prepare examples from your past experiences where you successfully coordinated projects or managed workflows under tight deadlines.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with clients and colleagues in previous positions.
✨Familiarise Yourself with CAFM Systems
While knowledge of Maximo or other CAFM systems is not mandatory, showing a willingness to learn can set you apart. Research the basics of CAFM systems and be prepared to discuss how you would approach learning new software.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you went above and beyond to meet a client's needs. Be ready to share these stories during your interview to highlight your commitment to excellent service.
