Account Co-ordinator in City of Westminster

South London | £32,000 + Benefits Are you a highly organised administrator with a passion for delivering exceptional service and keeping operations running smoothly? We're recruiting for an Account Coordinator to join a busy Facilities Management team supporting a prestigious South London site. This is a fantastic opportunity for someone with strong coordination, customer service and administrative skills who enjoys working in a fast-paced environment and acting as the central point of contact between customers, suppliers and operational teams. The Role As an Account Coordinator, you'll play a key role in ensuring maintenance activities, compliance requirements and service requests are managed efficiently from start to finish. You'll work closely with operational teams, engineers, subcontractors and customers to deliver a seamless service while maintaining accurate records and supporting contract performance.

• Coordinate workflow for customer and internal requests, ensuring activities are completed within agreed service levels.
• Manage reactive maintenance requests from receipt through to completion.
• Schedule planned maintenance visits and audits in line with contractual requirements.
• Maintain and update CAFM systems, ensuring records, work orders and compliance documentation remain accurate.
• Review service reports and raise follow-on works where required.
• Support operational teams across multiple service lines to ensure high-quality service delivery.
• Work with scheduling teams to coordinate engineering and maintenance activities.
• Liaise with subcontractors and suppliers to ensure works are completed on time and to the required standard.
• Produce quotations, manage approvals and coordinate minor works projects.
• Raise purchase orders and process associated documentation in line with company procedures.
• Assist with invoice validation and cost tracking to support budget management.
• Coordinate stock ordering, consumables, uniforms and equipment requirements.
• Support cleaning and security teams with administrative tasks, cover arrangements and timesheet administration.
• Produce SLA, PPM and operational performance reports.
• Attend operational meetings and provide administrative support across the contract.
• Ensure compliance with health and safety policies and procedures.We're looking for someone who is proactive, detail-oriented and confident communicating with stakeholders at all levels., Previous experience in an administrative or coordination role within an operational environment.
• Strong customer service and communication skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Word and Excel.
• Strong numerical and data-entry accuracy.
• Professional and confident telephone manner.
• Knowledge of CAFM systems such as Maximo would be advantageous, but training can be provided.
• Understanding of GDPR principles.Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.
• We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
• Salary of £32,000
• Stable, long-term opportunity within a growing facilities management environment
• Ongoing training and development opportunities
• Supportive team culture
• Exposure to a diverse and fast-paced operational setting
• Clear opportunities for progression

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