Account Co-ordinator

South London | £32,000 + Benefits

Are you a highly organised administrator with a passion for delivering exceptional service and keeping operations running smoothly? We're recruiting for an Account Coordinator to join a busy Facilities Management team supporting a prestigious South London site.

This is a fantastic opportunity for someone with strong coordination, customer service and administrative skills who enjoys working in a fast-paced environment and acting as the central point of contact between customers, suppliers and operational teams.

The Role

As an Account Coordinator, you'll play a key role in ensuring maintenance activities, compliance requirements and service requests are managed efficiently from start to finish. You'll work closely with operational teams, engineers, subcontractors and customers to deliver a seamless service while maintaining accurate records and supporting contract performance.

Key Responsibilities

• Coordinate workflow for customer and internal requests, ensuring activities are completed within agreed service levels.
• Manage reactive maintenance requests from receipt through to completion.
• Schedule planned maintenance visits and audits in line with contractual requirements.
• Maintain and update CAFM systems, ensuring records, work orders and compliance documentation remain accurate.
• Review service reports and raise follow-on works where required.
• Support operational teams across multiple service lines to ensure high-quality service delivery.
• Work with scheduling teams to coordinate engineering and maintenance activities.
• Liaise with subcontractors and suppliers to ensure works are completed on time and to the required standard.
• Produce quotations, manage approvals and coordinate minor works projects.
• Raise purchase orders and process associated documentation in line with company procedures.
• Assist with invoice validation and cost tracking to support budget management.
• Coordinate stock ordering, consumables, uniforms and equipment requirements.
• Support cleaning and security teams with administrative tasks, cover arrangements and timesheet administration.
• Produce SLA, PPM and operational performance reports.
• Attend operational meetings and provide administrative support across the contract.
• Ensure compliance with health and safety policies and procedures.

About You

We're looking for someone who is proactive, detail-oriented and confident communicating with stakeholders at all levels.

Requirements

• Previous experience in an administrative or coordination role within an operational environment.
• Strong customer service and communication skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Word and Excel.
• Strong numerical and data-entry accuracy.
• Professional and confident telephone manner.
• Knowledge of CAFM systems such as Maximo would be advantageous, but training can be provided.
• Understanding of GDPR principles.
• GCSEs (or equivalent) in English and Maths are desirable.

What's in It for You?

• Salary of £32,000
• Stable, long-term opportunity within a growing facilities management environment
• Ongoing training and development opportunities
• Supportive team culture
• Exposure to a diverse and fast-paced operational setting
• Clear opportunities for progression

If you're an experienced administrator or coordinator looking for your next challenge within facilities management, we'd love to hear from you. Apply today to find out more.