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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch Hard FM services and ensuring customer satisfaction.
- Company: Join a top-10 industry leader committed to innovative facilities management.
- Benefits: Competitive salary, employee ownership, and a culture of collaboration.
- Why this job: Make a real impact in a leadership role while enhancing customer experience.
- Qualifications: 3+ years in Hard FM leadership with strong people and financial management skills.
- Other info: Be part of a supportive environment that values your contributions and growth.
The predicted salary is between 52000 - 78000 £ per year.
On-site | Up to £65,000 per annum
Were looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. Youll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security). Acting as Deputy to the Contract Director, youll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.
What Youll Be Doing
- Customer & Contract Management
- Deliver Hard FM services across PPM, reactive, remedial and small works to SLA/KPI levels.
- Build strong customer relationships through proactive communication and regular site walkarounds.
- Support long- and short-term service strategies and drive innovation.
- Workplace & Technical Leadership
- Provide strong technical guidance and engage specialist support when required.
- Work with engineers to diagnose issues and implement action plans.
- Lead improvements that enhance customer experience and operational quality.
- Customer Experience
- Promote a culture of service excellence and continuous improvement.
- Gather and act on customer feedback to enhance service delivery.
- Identify opportunities for contract development and growth.
- People Management
- Lead, motivate and develop a multi-discipline on-site team.
- Oversee recruitment, performance, competencies and training to support self-delivery.
- Resource & Operational Management
- Maximise productivity and ensure compliance with SFG20 standards.
- Drive value for money and support environmental improvements.
- H&S & Compliance
- Embed Atlas Health & Safety policy into daily operations.
- Maintain statutory compliance and accurate PPM documentation.
- Escalate risks, investigate incidents and uphold governance standards.
- Supplier & Financial Management
- Manage Hard FM supplier performance focusing on safety, quality and value.
- Own the P&L, overseeing budgets, forecasting and financial risk.
- Produce monthly, quarterly and annual reporting for internal and customer stakeholders.
- Business Support
- Support bids, site visits and collaboration with internal support functions.
- Undertake additional reasonable duties aligned with the role.
Qualifications, Certifications & Training
- M&E trade qualifications and relevant technical background.
- NEBOSH General, IOSH Managing Safely or equivalent H&S certification.
Knowledge, Skills & Experience
- 3+ years leadership in Hard FM/multi-service environments.
- Strong customer, operational and people management experience (teams 20+).
- Proven financial management with full P&L responsibility.
- Skilled in reporting, data interpretation and decision-making.
- Experience with CAFM systems (e.g., Planon).
- Solid understanding of statutory regulations, PTW and SFG20.
- Proficient in MS Office with strong presentation skills.
At Atlas Workplace Services, we believe great buildings start with great people. Thats why weve reimagined facilities management to put people firstthose who work in the spaces we care for, and those who deliver our services every day. Were not just another FM provider were a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Contract Manager (technical bias) in Abingdon employer: Atlas Workplace Services
Contact Detail:
Atlas Workplace Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager (technical bias) in Abingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Hard FM industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet hiring managers or team leaders, make sure to highlight your technical expertise and leadership experience. Share specific examples of how you've driven operational excellence and improved customer experiences in past roles.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At Atlas Workplace Services, they value collaboration and a people-first approach, so think about how your own values align with theirs. Be ready to discuss how you can contribute to their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Atlas team. Keep an eye on our job listings and jump on opportunities as they come up!
We think you need these skills to ace Contract Manager (technical bias) in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in Hard FM and people management, and don’t forget to showcase any relevant technical qualifications. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how your leadership style aligns with our values. Be sure to mention specific examples of how you've driven operational excellence in previous roles.
Showcase Your Customer Focus: In this role, building strong customer relationships is key. Share examples in your application that demonstrate your proactive communication skills and how you've enhanced customer experiences in past positions. We love seeing candidates who put customers first!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Atlas Workplace Services
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of Hard FM services, especially around PPM, reactive works, and compliance standards. Being able to discuss specific examples of how you've managed these areas in the past will show that you're technically strong and ready to lead.
✨Showcase Your People Skills
As a Contract Manager, you'll be leading a team, so it's crucial to demonstrate your people management skills. Prepare examples of how you've motivated teams, handled conflicts, or developed talent in previous roles. This will highlight your ability to foster a positive workplace culture.
✨Prepare for Customer-Centric Questions
Expect questions about customer relationship management and service excellence. Think of instances where you've gone above and beyond for a client or improved service delivery based on feedback. This will illustrate your commitment to exceptional customer experiences.
✨Financial Acumen is Key
Since you'll be responsible for P&L, be ready to discuss your financial management experience. Bring examples of how you've overseen budgets, forecasted expenses, or improved financial performance in past roles. This will reassure them of your capability to manage their financial risks effectively.
