National Contract Manager in Birmingham

Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team working remotely with regular travel to our head office in Milton Keynes and our clients' national portfolio. The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the clients' estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business. Working with the Account Managers/Engineering team to ensure efficient, cost effective solutions are achieved across all disciplines. Manage the area teams' operational performance, driving improved utilisation and productivity to achieve agreed key performance indicators across the group contract portfolio.

Principle Duties and Responsibilities

• Responsible for operational delivery of the M&E services for the National property portfolio under the clients' account.
• Ensure effective and strong client relationships are maintained at all times at all levels.
• Full P&L responsibility plus all variable and project works.
• Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales.
• Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned.
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behaviour is challenged and rectified.
• Deliver, monitor and record cultural training to align with both Atlas Workplace Services and the clients' business.
• Identify team training requirements and arrange for these to be delivered through Atlas Workplace Services' training processes.
• Training must be relevant, business or Health and Safety specific and add demonstrable value to the Atlas Workplace Services and/or the clients' business.
• Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role.
• Provide sound technical advice; where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfil the requirement.
• Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets.
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
• Provide effective communication and support to the wider engineering and compliance business.
• Develop relationships with other stakeholders, to monitor and implement cost saving initiatives by combining resources and reducing effort.
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
• Pro-actively identify opportunities for progression or growth within the current account.
• Ensure that timesheets are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
• Perform any other reasonable tasks that are requested of you by senior management.

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)

Knowledge, Skills and Experience for this role

• Driving Licence
• Multiple site hard services contract management experience
• Corporate Customer direct management, including producing customer reports and attending review meetings.

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.