Account Coordinator

Location: Oxford

Salary: £32,000 per annum

Contract: Full-time, 40 hours per week

About the role

Atlas Workplace Services are looking for an organised and proactive Account Coordinator to provide comprehensive administrative and coordination support across one of our FM contracts in Oxford. Working closely with Account, Operational, Scheduling and Supply Chain teams, this role plays a key part in ensuring the client receives a consistent, compliant and high-quality service.

What you’ll be doing

• Coordinating client and internal requests, ensuring works are completed in line with SLAs
• Arranging and managing subcontractor reactive and PPM visits end-to-end
• Maintaining accurate CAFM records, including work logs, service history and audit trails
• Managing subcontractor compliance documentation, service sheets and PPM paperwork
• Reviewing service records and raising any follow-on works with the correct priority and resource
• Supporting operational and scheduling teams to ensure effective delivery of all works
• Building strong working relationships with subcontractors and escalating issues where required
• Producing quotations and estimates using the CAFM system and managing approval workflows
• Managing chargeable minor works, purchase orders and goods receipts in line with governance
• Validating invoices, capturing costs accurately and supporting budgetary control
• Producing SLA, PPM and operational reports and attending client or operational meetings as required
• Supporting Health & Safety compliance and contributing positively to the FM team culture

What we’re looking for

• Experience in an FM, maintenance or contract administration environment
• Strong CAFM system knowledge and confidence managing data and documentation
• Excellent organisational skills with the ability to manage multiple priorities
• Clear, professional communication skills and a collaborative approach
• Comfortable working independently while supporting a wider account team

Why Atlas Workplace Services?

At Atlas, we know that great service is delivered by well-supported people. We offer an inclusive and professional working environment where your contribution matters, your development is encouraged, and you play a genuine role in supporting both client satisfaction and operational success.

Minimum Qualifications, Certifications and Training required

• GCSEs in English and Maths (or equivalent)

Knowledge, Skills and Experience for this role

• Proven experience in an administrative role within an operational environment, with strong written and spoken English, good numeracy and a customer-focused approach
• Confident IT skills, including Microsoft Office (Word and Excel), with strong telephone and communication skills
• Experience using Maximo or another CAFM system is desirable, but not essential as full training will be provided
• Willingness and aptitude to undertake further technical and business training, such as IOSH Managing Safely

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider—we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.