Senior Manager, HR Service Delivery (Europe)

Senior Manager, HR Service Delivery (Europe)

United Kingdom

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

If you are interested in working in a people-centric, global organization, apply below.

Key Responsibilities

• Client Partnership & Relationship Management
• Act as the primary point of contact for European HR teams on HR operational topics, providing excellent service and effective communication via calls, emails, chat, and other channels.
• Represent HR Service Delivery (HRSD) in client and internal meetings, from kick-off calls through to technology deployment, ensuring clear alignment and seamless execution.

• Operational Excellence & Service Delivery
• Oversee and ensure delivery of HR operational processes across the region, supporting local teams in prioritizing deliverables based on business needs.
• Drive productivity, efficiency, and scalability in the HRSD model, leveraging automation, analytics, and new internal functions to optimize service.
• Collaborate with leadership, Business Process Improvement (BPI), and commercial teams to identify and evaluate opportunities to leverage scale and improve service delivery.

• Compliance, Governance & Risk Management
• Ensure HRSD processes comply with organizational standards, client requirements, and regulatory obligations.
• Effectively manage operational risks by ensuring strong controls, conducting regular testing, and implementing corrective action plans.
• Serve as the initial escalation point for customer complaints, ensuring issues are managed fairly, resolved effectively, and that post-incident reviews are conducted to prevent recurrence.

• Employee Experience & Issue Resolution
• Ensure service delivery is employee- and client-centric, driving initiatives that improve satisfaction and engagement at every touchpoint.
• Support escalations and complex case resolution while ensuring fair, timely, and effective outcomes.

• Team Leadership & Engagement
• Lead, develop, and engage the HR Service Delivery team within the region, fostering accountability and driving a culture of high performance and continuous improvement.
• Ensure team members are empowered, supported, and aligned with delivering best-in-class HR services to clients and employees.

• Change Leadership & Innovation
• Identify opportunities for process improvement, automation, and innovation within HR service delivery.
• Champion and lead change initiatives to improve operational efficiency, employee experience, and client satisfaction.
• Partner with global services teams to align regional practices with global standards and drive consistency.

• Strategic Contribution & Collaboration
• Act as a strategic partner to clients and internal stakeholders, ensuring HRSD initiatives align with broader business and HR objectives.
• Partner closely to co-create and drive HRSD best practices, fostering a culture of strategic alignment, innovation, and cross-functional collaboration.
• Build strong relationships with global service delivery teams and key stakeholders to enable seamless collaboration across regions.

What We Value

• Experience & Expertise: 7–10 years of proven success in operations and service management, ideally within HR Services or a high-volume HR consulting environment.
• HR Compliance Knowledge: Strong understanding of HR compliance requirements across Europe.
• Leadership: Demonstrated people management experience, including leading remote or distributed teams.
• Data-Driven Mindset: Skilled in working with data, KPIs, and service levels to drive performance and decision-making.
• Technical Proficiency: Comfortable navigating multiple HR tools, systems, and technologies to optimize processes and outcomes.
• Stakeholder Management: Excellent ability to engage and influence senior stakeholders, both internally and externally.
• Client-Centric Approach: Strong background in client communications, negotiation, and customer support, with a commitment to delivering exceptional service.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

EEO statements and confidentiality notice: Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or social or ethnic origin, sex (including pregnancy), age, physical or mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Atlas will provide accommodation on request throughout the recruitment process. Hiring decisions are based upon Atlas’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location. Application documents of unsuccessful candidates are deleted after twelve months. This role may be subject to a background check after an offer is made. References may be requested at the final stage of the process.
Atlas will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communications that pretend to be from Atlas from any other email address. Atlas will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas.