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- Tasks: Support internal systems and provide top-notch user support in a dynamic tech environment.
- Company: Join Atlas Technica, a rapidly growing IT management firm with a focus on client satisfaction.
- Benefits: Enjoy excellent career development opportunities and a collaborative culture.
- Why this job: Make a real impact by enhancing IT support for hedge funds and investment firms.
- Qualifications: 10+ years of IT experience and strong communication skills required.
- Other info: Be part of a diverse team that values growth and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.
We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first. We are seeking a Sr. Internal Support (IS) Senior Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities.
You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas' VOIP system.
Responsibilities:
- Minimum 10 years of IT experience/administration
- Strong verbal and written communication skills
- Advanced PowerShell skills including scripting
- End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
- Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers
- Support/use of ConnectWise Manage and ScreenConnect
- Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations
- Experience taking projects/deployments from proof-of-concept to production
Desirable Qualities:
- Experience working in an MSP environment
- Administration and use of RMM agents/tools
- Exposure to/ability to support workloads in Azure or AWS
- Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password
- Experience with Azure Virtual Desktop
- Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Sr. Internal Support Engineer in London employer: Atlas Technica
Contact Detail:
Atlas Technica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Internal Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Atlas or similar firms. A friendly chat can open doors and give you insider info on the company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Azure, PowerShell, and Microsoft 365. We want to see how you can tackle real-world problems!
✨Tip Number 3
Show us your passion for customer support! Be ready to share examples of how you've gone above and beyond for clients in the past. We love candidates who put the customer first and thrive in a collaborative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Atlas Technica.
We think you need these skills to ace Sr. Internal Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr. Internal Support Engineer role. Highlight your relevant experience with Microsoft 365, Azure, and any other tech mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our culture at Atlas Technica. We love seeing enthusiasm and a growth mindset!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Atlas Technica
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Azure AVD, Microsoft 365, and PowerShell. Be ready to discuss specific projects where you've used these technologies, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since strong verbal and written communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would support a non-technical user, so think of examples from your past experiences.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you've tackled challenges in previous roles, particularly in an MSP environment. Think about specific instances where you took a project from proof-of-concept to production and be ready to share the steps you took.
✨Align with Their Values
Atlas Technica values collaboration, client satisfaction, and a growth mindset. During the interview, highlight experiences that reflect these values, such as teamwork in past projects or how you've contributed to improving client relationships.
