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- Tasks: Gain hands-on experience in IT support and client service.
- Company: Join a forward-thinking tech company with a focus on mentorship.
- Benefits: Paid internship, valuable training, and potential career advancement.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: Eager to learn, some IT support experience or A+ certification preferred.
- Other info: Dynamic work environment with a strong emphasis on teamwork and development.
The predicted salary is between 20000 - 30000 £ per year.
Position Overview: Full-Time, In Office (paid internship program). The 90‑day program is designed to train individuals for a career in the IT/MSP space, providing hands‑on experience, training, and mentorship. Successful participants graduate to become full‑fledged Interns and may be evaluated again in 3–6 months for consideration to promote to a Junior Systems Engineer.
Responsibilities:
- Assist in the delivery of basic IT services to clients.
- Learn and apply industry best practices and methodologies.
- Provide support to clients, both remotely and on‑site, as needed.
- Apply troubleshooting techniques to identify and resolve IT issues.
- Use a ticketing system to manage support queries.
Core Criteria for Successful Completion:
- Positive feedback from trainers, co‑workers, and clients.
- Demonstrate ability to learn new technologies and concepts quickly.
- Exhibit excellent communication and interpersonal skills.
- Show strong problem‑solving skills and attention to detail.
Qualifications & Experience:
- Strong desire to learn and grow in the IT/MSP space.
- Some experience with IT support (6 months to a year) or an A+ certification.
- Ability to deliver great customer service (communicating clearly, managing expectations, following up).
Physical Requirements:
The candidate must be able to lift and/or carry up to 50 lbs, stand/sit for extended periods, push/pull, climb stairs, stoop, kneel or crouch, use fingers/hands to handle or feel, reach above head or below knee level, and work around machinery and material handling equipment.
Desirable Qualities:
- Familiarity with Managed Service Provider operations.
- Familiarity with Windows 10 and Office 365.
- Experience with basic TCP/IP networking, DNS, DHCP.
- Experience with Windows Server 2016 or higher.
- Ability to intuitively troubleshoot and have good problem‑solving skills.
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Intern Trainee - UK employer: Atlas Technica
Contact Detail:
Atlas Technica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intern Trainee - UK
✨Tip Number 1
Network like a pro! Reach out to people in the IT/MSP space, attend events, and connect on LinkedIn. You never know who might have the inside scoop on an internship opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice common interview questions and be ready to showcase your problem-solving abilities. We want to see how you think on your feet!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find internships that match your interests and values. Tailor your approach to show why you’re a great fit for them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm and professionalism. It keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace Intern Trainee - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any IT support experience or relevant qualifications, like your A+ certification, to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the internship and explain why you want to grow in the IT/MSP space. We love seeing genuine passion and motivation!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's troubleshooting tech issues or providing excellent customer service, we want to see how you approach problems and find solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Atlas Technica
✨Know Your Stuff
Make sure you brush up on the basics of IT support, especially if you've got some experience or an A+ certification. Familiarise yourself with Windows 10, Office 365, and basic networking concepts like TCP/IP, DNS, and DHCP. This will show that you're not just keen to learn but also have a solid foundation.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to discuss how you've tackled IT issues in the past. Use specific examples to illustrate your troubleshooting techniques. Employers love candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
✨Communicate Clearly
Since this role involves client interaction, practice your communication skills. Be clear and concise when answering questions, and don’t forget to ask clarifying questions if you need more information. This shows that you’re engaged and willing to ensure everyone is on the same page.
✨Demonstrate Your Desire to Learn
Express your enthusiasm for the IT/MSP space and your eagerness to grow. Share any relevant experiences or projects that highlight your willingness to learn new technologies. This will resonate well with interviewers looking for candidates who are proactive and motivated.