Atlas Technica seeks a Service Management Analyst to join its growing Service Management team in London with remote capabilities. The role focuses on ITIL-aligned Incident and Problem Management, RCA facilitation, and cross-functional coordination to improve SLAs and reduce recurring incidents.
The candidate will monitor service health, support Major Incident events, and deliver reporting, dashboards, and client-facing reviews. Strong communication and analytical skills are essential for success.
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Incident & Service Improvement Analyst employer: Atlas Technica
Atlas Technica is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped to excel in their roles. Our supportive culture fosters teamwork and clear communication, making it an ideal place for IT professionals looking to make a meaningful impact in the financial services sector.
