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- Tasks: Provide onsite and remote IT support, manage user accounts, and ensure system security.
- Company: Join Atlas SEO, a fast-growing digital marketing agency specializing in link building and content production.
- Benefits: Enjoy 25 vacation days, birthday leave, and a £400 annual wellbeing budget.
- Why this job: Be part of a dynamic team with opportunities for growth and a supportive work culture.
- Qualifications: Strong knowledge of Windows, MacOS, Linux, and experience with IT management tools like Jira.
- Other info: Flexible start times and comfy Fridays make this role even more appealing!
The predicted salary is between 30000 - 42000 £ per year.
Atlas SEO is a digital marketing agency that specialises in high-end link building and content production.
The company was founded in January 2020 and we have enjoyed excellent growth since. We currently have 37 people in our offices, and are undergoing a major period of expansion.
As a fast-expanding and relatively young company, we’re looking for individuals who have drive and would be interested in working their way up in a company with new opportunities constantly arising!
This is an On-Site role.
Job Description
- Provide onsite and remote support to ensure effective and efficient incident response
- Log end-user issues and service fulfillment requests using the Jira Service Desk system
- Collaborate with the global IT Team and departments to implement IT projects and initiatives
- Creation / Deactivation of user accounts for new employees, including email, network, and application access
- Ensure that new employees have the necessary hardware and software licenses. Retrieve company-owned equipment from departing employees
- Maintain an Inventory of IT Assets and manage software licenses to ensure compliance
- Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS and Linux)
- Ensure operating systems and office applications are regularly updated with latest security and functionality updates, according to the organisational patch cycle policy
- Ensure that service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated and followed
- Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organisational IT security policies and industry best practices
- Ensure that security tools are regularly updated with the latest security patches and definitions
- Assisting in purchasing Hardware and Software according to requirements
- Work with vendors and service providers to resolve issues and procure IT services
- Enforce security policies and procedures to protect the organisation's data and systems
- Keep abreast of emerging security threats and technologies to adapt security tools and strategies accordingly
- Conduct induction and other IT-related training sessions for company users when required
- Manage and maintain all company project management tools such as Atlassian and Asana
Essential requirements
- Excellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and Linux
- Working knowledge and experience to maintain and troubleshoot the following:
- Active Directory (Users and Asset Management)
- Group Policy Objects
- Desktop and Server Hardware
- G Suite Apps (Mail, Google Drive, etc..)
- Atlassian (Jira Service Desk, Confluence and Insights)
- Video Conferencing Systems based on Zoom
Favourable skills
- Working knowledge of Azure AD and O365
- Experience with JAMF (Enterprise management software for Apple Devices)
- Ability to perform day-to-day operational tasks for the following:
- Network switches and routers
- Wireless access network setups
- Experience in Virtualization (Hyper-V or Vmware)
- Working knowledge of Backup Solutions such as Veeam or Altaro
- Ability to follow the ITIL processes below:
- Problem Management
- Incident Management
- Change Management
- Service Asset and Configuration Management
- Certifications from Microsoft (MCSA – Server 2016 or O365) and Cisco (CCNA)
Who you are
- An awesome team player with a positive attitude
- Excellent people communication skills
- A quick learner, able to rapidly adapt to a dynamic business environment
- Able to take on true challenges and turn them into useful opportunities
- Impeccable attention to detail
- Can understand and follow IT operations processes to the highest level of detail
Benefits
- 25 Days of Vacation: Take advantage of our generous vacation entitlement to relax and travel (plus UK Public Holidays)
- Birthday Leave: It's your special day, so you get a day off to celebrate it!
- 'Me Time Day': Take a paid day off to focus on self-care and your mental health.
- Volunteer Day: Give back to your local community and receive a day of for this generous act!
- Career Progression: We support your professional development and provide guidance to ensure your constant growth.
- Annual Wellbeing Benefit: Each employee receives a £400 budget per year to allocate for purpose from the approved list, that will contribute to their overall wellbeing.
- Anniversaries reward: a gift to celebrate your important milestones of being 3, 5 and 10 years with the company.
- Flexible Morning Start : Start your day between 8:00AM and 9:30AM with 8 hours of work including a lunch break.
- Early Friday Finish : We like to have a more relaxed end of the week so we finish 1 hour earlier
- Comfy Friday: Enjoy casual dress code on Fridays.
- Mental Health Support: 24/7 professional telephone support and limited face-to-face counselling sessions.
IT Administrator employer: Atlas SEO
Contact Detail:
Atlas SEO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator
✨Tip Number 1
Familiarize yourself with the tools and technologies mentioned in the job description, especially Jira Service Desk and Atlassian products. Being able to demonstrate your hands-on experience with these platforms during the interview will set you apart.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past incidents you've managed or resolved. This will highlight your ability to handle the dynamic challenges that come with an IT Administrator role.
✨Tip Number 3
Network with current employees or professionals in the digital marketing and IT sectors. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Stay updated on the latest security threats and technologies. Being knowledgeable about current trends in IT security will not only impress your interviewers but also show your commitment to maintaining a secure environment.
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with Windows, MacOS, and Linux systems. Include specific examples of how you've managed user accounts, handled IT incidents, and collaborated on IT projects.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for working at a fast-expanding company like Atlas SEO. Mention your ability to adapt quickly and your eagerness to take on challenges, as these traits align well with their company culture.
Highlight Relevant Skills: Clearly list your technical skills related to Active Directory, G Suite Apps, and Atlassian tools. If you have experience with Azure AD or virtualization, make sure to mention that as well, as it will strengthen your application.
Showcase Your Team Player Attitude: Since the role requires excellent communication skills and teamwork, provide examples in your application that demonstrate your ability to work collaboratively and support others in a dynamic environment.
How to prepare for a job interview at Atlas SEO
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with Windows, MacOS, and Linux. Highlight specific instances where you've successfully troubleshot issues or implemented solutions in these environments.
✨Demonstrate Team Collaboration
Since the role involves working with a global IT team, share examples of how you've collaborated with others on IT projects. Emphasize your ability to communicate effectively and work as part of a team.
✨Understand the Company Culture
Research Atlas SEO and understand their values and growth trajectory. Be ready to express how your personal drive aligns with their expansion goals and how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific IT incidents or challenges, demonstrating your knowledge of ITIL processes and security best practices.
