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- Tasks: Solve real problems and keep systems running smoothly for customers.
- Company: Dynamic managed services company with a collaborative team culture.
- Benefits: Up to £34K salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a genuine impact while learning new tech in a hands-on role.
- Qualifications: 2+ years in 2nd line IT support with strong technical skills.
- Other info: Enjoy variety and responsibility in a supportive environment.
The predicted salary is between 20400 - 40800 £ per year.
We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise—owning complex issues, working directly with users, and keeping systems running smoothly.
This is a hands-on role where no two days are the same: one minute you're resolving escalated tickets, the next you're supporting on-site, learning new tech, or contributing to service improvements. You'll join a collaborative team that values curiosity, clear communication, and doing things properly. If you like responsibility, variety, and room to grow, you'll feel at home here.
Essential background:- 2+ years in a 2nd line IT support role
- Strong Active Directory, Microsoft 365, and Windows Server experience
- Solid Windows, networking, and troubleshooting skills
- Confident communicator with a customer-first mindset
2nd Line Engineer in Maidstone employer: Atlas Recruitment Group Ltd
Contact Detail:
Atlas Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in Maidstone
✨Tip Number 1
Get your hands dirty with practical experience! If you can, try to work on real-world problems or projects that showcase your skills in Active Directory and Microsoft 365. This will not only boost your confidence but also give you some solid examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the company you're applying to. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the role and the company culture.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle complex issues or customer interactions. Practising your responses can help you articulate your problem-solving skills and customer-first mindset effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace 2nd Line Engineer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, especially with Active Directory and Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve made a difference in previous roles. We love hearing about your problem-solving adventures and how you’ve kept systems running smoothly.
Showcase Your Communication Skills: As a 2nd Line Engineer, clear communication is key. In your application, demonstrate how you’ve effectively communicated with users and team members. We appreciate candidates who can bridge the gap between technical jargon and user-friendly language!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our collaborative team!
How to prepare for a job interview at Atlas Recruitment Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Active Directory, Microsoft 365, and Windows Server knowledge. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share stories about complex issues you've resolved in the past. Think of a few challenging tickets you've handled and how you approached them. This will demonstrate your ability to dig deeper and tackle real problems.
✨Communicate Clearly and Confidently
Since this role requires a customer-first mindset, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with a user who is frustrated with a technical issue, so be ready to showcase your communication skills.
✨Embrace the Team Spirit
This position values collaboration, so be prepared to discuss how you've worked effectively within a team. Share examples of how you've contributed to service improvements or supported colleagues, as this will highlight your fit for their collaborative culture.
