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- Tasks: Provide top-notch customer service and technical support to our team and clients.
- Company: Join a rapidly expanding engineering company with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Make a real difference by supporting key UK fleet contracts and enhancing customer experiences.
- Qualifications: 3+ years in customer service, B2B experience, and a passion for tech products.
- Other info: Dynamic work environment with a strong emphasis on teamwork and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services – £30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.
Responsibilities:
- To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
- Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
- To learn more about the products and better understand needs and requirements of installations and provide solutions.
- To provide highest level of admin and technical support to customers and the team
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Processing of customer returns.
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.
Required experience:
- 3+ years proven customer services experience
- Business to Business (B2B) experience
- Strong systems capabilities
- Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.
My client is a large and rapidly expanding Engineering company looking for a Customer Service expert.
If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.
Customer Service Specialist employer: Atlas Recruitment Group Ltd
Contact Detail:
Atlas Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially those related to customer service and technical support. This will help us show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customers and the team, we should be prepared to demonstrate our ability to handle queries and complaints professionally and empathetically during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss examples of how you've tackled challenges in previous roles. We want to highlight our ability to provide solutions and support, especially in a technical context.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in B2B settings. We want to see how your skills align with the role, so don’t be shy about showcasing your technical know-how and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in the role, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled customer queries or complaints in the past. We’re looking for candidates who can demonstrate empathy and efficiency, so share those success stories that highlight your ability to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Atlas Recruitment Group Ltd
✨Know Your Stuff
Make sure you understand the products and services offered by the company. Brush up on technical knowledge related to their offerings, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills, especially in B2B environments. Think about times when you resolved complaints or provided exceptional support, and be ready to share these stories.
✨Practice Empathy
Since the role requires dealing with queries and complaints, practice how you would respond to difficult situations. Demonstrating empathy and professionalism during the interview will show that you can handle customer interactions effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the company's approach to customer service, and how they support their staff. This not only shows your interest but also helps you gauge if the company is the right fit for you.
