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- Tasks: Provide top-notch customer service and technical support to our team and clients.
- Company: Join a rapidly expanding engineering company with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Make a real difference by supporting key UK fleet contracts and enhancing customer experiences.
- Qualifications: 3+ years in customer service, B2B experience, and a passion for tech products.
- Other info: Dynamic work environment with a strong emphasis on teamwork and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services – £30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.
Responsibilities:
- To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
- Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
- To learn more about the products and better understand needs and requirements of installations and provide solutions.
- To provide highest level of admin and technical support to customers and the team
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Processing of customer returns.
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.
Required experience:
- 3+ years proven customer services experience
- Business to Business (B2B) experience
- Strong systems capabilities
- Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.
My client is a large and rapidly expanding Engineering company looking for a Customer Service expert.
If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.
Customer Service Specialist employer: Atlas Recruitment Group Ltd
Contact Detail:
Atlas Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially those related to customer service and technical support. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customers and field sales teams, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to provide solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in B2B settings. We want to see how your skills align with the role, so don’t be shy about showcasing your technical know-how and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Specialist role. Share specific examples of how you've provided exceptional support and built relationships in previous roles.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! In your application, let us know why you’re interested in working with us at StudySmarter and how you can contribute to our team’s success.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at Atlas Recruitment Group Ltd
✨Know Your Stuff
Make sure you understand the products and services offered by the company. Brush up on technical knowledge related to electronic products and devices, as this will help you answer questions confidently and show your inquisitive nature.
✨Showcase Your Experience
Prepare specific examples from your 3+ years in customer service, especially in B2B settings. Think about times when you dealt with complex queries or complaints and how you resolved them. This will demonstrate your ability to handle the responsibilities of the role.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Use active listening skills and respond empathetically to their questions. This reflects the relationship-building aspect of the job and shows you can connect with customers effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the company's approach to customer service, and how they support their fleet contracts. This not only shows your interest in the role but also your desire to contribute positively to the team.
