Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support and manage requests efficiently.
- Company: Join a global, professional team with a focus on customer service.
- Benefits: Hybrid role, competitive salary, and permanent position with great hours.
- Why this job: Make a real impact with your organisational skills in a dynamic environment.
- Qualifications: Strong Excel skills and a full, clean driving licence required.
- Other info: Perfect for those who thrive on keeping operations running smoothly.
The predicted salary is between 24000 - 25500 £ per year.
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Salary: £24,000 – £25,500
Permanent position
Working hours: Mon – Friday, 37.5 hrs per week (either 8:30 – 17:00 or 9:00 – 17:30 shift)
Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer service, manage all requests and issues, and be involved in dispatch activities.
Duties and Responsibilities:
- Provide excellent customer service at all times.
- Accurately input information into the service management system.
- Raise customer quotes and obtain purchase orders for chargeable jobs.
- Regularly check the progression of jobs to ensure service level agreements are met.
- Provide phone support to engineers in the field.
- Work towards department KPIs and company goals.
- Comply with company procedures (ISO).
- Log information into external customer portals as required.
- Monitor and manage all mailboxes.
- Schedule and allocate engineer’s work efficiently, ensuring correct skill levels and compliance with H&S policies.
- Handle travel arrangements and hotel bookings, maintaining cost-effective practices.
- Raise job numbers for service installs and planned work, updating the company database.
- Keep spreadsheets updated with machine details and address changes.
- Communicate work schedules to engineers for the upcoming week.
- Maintain constant feedback with the team leader to ensure effective scheduling and issue resolution.
Key Skills required:
- Full clean driving licence
- Strong Excel skills
- Excellent customer service skills
#J-18808-Ljbffr
Administrative Assistant employer: Atlas Recruitment Group Ltd
Contact Detail:
Atlas Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrative Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to do a mock interview with you, focusing on customer service scenarios and admin tasks. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your Excel skills! If you’ve got advanced knowledge, be ready to discuss specific examples of how you've used it in past roles. This will demonstrate your capability and make you stand out to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your advanced admin skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Executive role. Share specific examples of how you've delivered exceptional customer support in the past.
Show Off Your Excel Skills: Since strong Excel skills are a must, consider including any relevant projects or experiences where you’ve used Excel effectively. We love seeing how you can manage data and keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Atlas Recruitment Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Executive inside out. Familiarise yourself with the key responsibilities like managing requests and scheduling work for engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Excel Skills
Since strong Excel skills are a must for this role, be prepared to discuss your experience with it. Think of specific examples where you've used Excel to manage data or improve processes. If you can, bring along a portfolio or examples of your work to demonstrate your proficiency.
✨Customer Service Mindset
This job is all about delivering exceptional customer service, so be ready to share stories that highlight your customer service skills. Think of times when you went above and beyond for a customer or resolved a tricky issue. This will show that you have the right mindset for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
