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- Tasks: Solve complex IT issues and support users with hands-on problem-solving.
- Company: Dynamic managed services company in Maidstone with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact while learning new tech and improving services.
- Qualifications: 2+ years in 2nd line IT support with strong technical skills.
- Other info: Enjoy a varied role with a supportive team and room for career advancement.
The predicted salary is between 24000 - 34000 £ per year.
We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise - owning complex issues, working directly with users, and keeping systems running smoothly.
This is a hands-on role where no two days are the same: one minute you're resolving escalated tickets, the next you're supporting on-site, learning new tech, or contributing to service improvements.
You'll join a collaborative team that values curiosity, clear communication, and doing things properly. If you like responsibility, variety, and room to grow, you'll feel at home here.
Essential background:- 2+ years in a 2nd line IT support role
- Strong Active Directory, Microsoft 365, and Windows Server experience
- Solid Windows, networking, and troubleshooting skills
- Confident communicator with a customer-first mindset
2nd Line Engineer in London employer: Atlas Recruitment Group Limited
Contact Detail:
Atlas Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved complex issues in the past—this will show you're the right fit for that 2nd Line Engineer role.
✨Tip Number 3
Be curious and ask questions! During interviews, don’t hesitate to ask about the team dynamics, tech stack, or service improvements. This shows you're genuinely interested and ready to contribute to the collaborative environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It gives you a better chance to stand out and lets us know you're serious about being part of our team.
We think you need these skills to ace 2nd Line Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, especially with Active Directory and Microsoft 365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve made a difference in previous roles. We love hearing about your problem-solving adventures, so make it personal and engaging.
Show Off Your Communication Skills: As a 2nd Line Engineer, clear communication is key. In your application, demonstrate how you’ve effectively communicated with users and team members in the past. We’re looking for someone who can bridge the gap between tech and people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Atlas Recruitment Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and Windows Server. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share stories about complex issues you've resolved in the past. Think about the steps you took to diagnose and fix the problem, and how you communicated with users throughout the process. This will demonstrate your hands-on experience and customer-first mindset.
✨Emphasise Team Collaboration
Since this role is all about working within a team, be ready to talk about how you've collaborated with others in previous positions. Highlight any experiences where you contributed to service improvements or learned from your colleagues. It shows you're a team player!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or opportunities for growth within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.
