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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot escalated issues in a hybrid environment.
- Company: Dynamic technology solutions firm with a focus on innovation and user engagement.
- Benefits: Competitive salary up to £34K, flexible working, and a culture of curiosity.
- Why this job: Join a team that values communication and makes a real impact on user experience.
- Qualifications: Over two years of IT support experience, with skills in Active Directory and Microsoft 365.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 20400 - 34000 £ per year.
A technology solutions firm is seeking a 2nd Line Engineer to provide hands-on support in a hybrid working environment. The role involves troubleshooting escalated issues, contributing to service improvements, and engaging with users to ensure systems run smoothly.
The ideal candidate has over two years of experience in IT support, with a strong background in Active Directory and Microsoft 365. This role offers a competitive salary of up to £34K and fosters an environment of curiosity and communication.
2nd Line IT Support Engineer – Hybrid/Remote employer: Atlas Recruitment Group Limited
Contact Detail:
Atlas Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer – Hybrid/Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled tricky IT issues. This will help them see you as the problem-solver they need.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you ace your job search. Plus, applying through us means you’ll be in the loop for any updates or tips we share along the way.
We think you need these skills to ace 2nd Line IT Support Engineer – Hybrid/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Active Directory and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for technology and problem-solving.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for someone who can think on their feet and contribute to service improvements, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Atlas Recruitment Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves engaging with users, practice explaining technical concepts in simple terms. Think about how you can demonstrate your ability to communicate effectively, especially when dealing with escalated issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support situations. Prepare examples from your previous roles where you successfully resolved issues or contributed to service improvements, highlighting your thought process and actions.
✨Emphasise Your Curiosity
This role values curiosity, so be ready to discuss how you stay updated with the latest tech trends and tools. Share any personal projects or learning experiences that showcase your passion for IT and continuous improvement.
