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For Companies At a Glance
- Tasks: Solve complex IT issues and support users in a dynamic environment.
- Company: Join a collaborative tech team in Maidstone, Kent.
- Benefits: Up to £34K salary, hybrid working, and opportunities for growth.
- Why this job: Make a real impact while learning new technologies every day.
- Qualifications: 2+ years in 2nd line support with strong IT skills.
- Other info: Enjoy a variety of tasks and a supportive team culture.
The predicted salary is between 28000 - 40000 £ per year.
We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise-owning complex issues, working directly with users, and keeping systems running smoothly. This is a hands-on role where no two days are the same: one minute you’re resolving escalated tickets, the next you’re supporting on-site, learning new tech, or contributing to service improvements. You’ll join a collaborative team that values curiosity, clear communication, and doing things properly. If you like responsibility, variety, and room to grow, you’ll feel at home here.
Essential background:
- 2+ years in a 2nd line IT support role
- Strong Active Directory, Microsoft 365, and Windows Server experience
- Solid Windows, networking, and troubleshooting skills
- Confident communicator with a customer-first mindset
2nd Line Engineer employer: Atlas Recruitment Group Limited
Contact Detail:
Atlas Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the team and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their collaborative environment.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with complex issues, think of examples from your past experience where you’ve successfully resolved tricky situations. Be ready to share these during your chat!
✨Tip Number 3
Show off your communication skills! As a 2nd Line Engineer, you'll need to explain technical issues clearly to users. During your interview, make sure to communicate your thoughts clearly and confidently—this will demonstrate your customer-first mindset.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your experience in resolving complex issues. We want to see how you've tackled challenges in the past, so share specific examples that showcase your troubleshooting skills and your ability to dig deeper.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit for the 2nd Line Engineer role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your relevant experience with Active Directory, Microsoft 365, and Windows Server, as these are key areas for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Atlas Recruitment Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your Active Directory, Microsoft 365, and Windows Server knowledge. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share stories about complex issues you've tackled in previous roles. Think of a few challenging tickets you've resolved and be ready to explain your thought process. This will demonstrate your ability to dig deeper and find solutions.
✨Communicate Clearly and Confidently
Since this role involves direct communication with users, practice explaining technical concepts in simple terms. You want to show that you can bridge the gap between first-line fixes and third-line expertise while keeping the customer experience front and centre.
✨Embrace the Collaborative Spirit
Research the company culture and be prepared to discuss how you value teamwork and collaboration. Share examples of how you've worked effectively in a team setting, as this role thrives on clear communication and collective problem-solving.
