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For Companies At a Glance
- Tasks: Lead sales and customer engagement across our homes in Aylesbury, Bicester, and Buckingham.
- Company: Join a caring organisation dedicated to providing outstanding support and service.
- Benefits: Enjoy private medical cover, flexible working, and discounts at major retailers.
- Why this job: Make a real impact by guiding prospective residents through their journey with warmth and confidence.
- Qualifications: Sales or customer service experience; strong communication and relationship-building skills.
- Other info: Flexible working patterns and excellent training opportunities for career growth.
The predicted salary is between 40000 - 56000 £ per year.
Location: Ideally Aylesbury (with support for homes in Bicester and Buckingham).
Salary: £40,000 + Bonus.
Contract: Full-time, flexible working patterns available.
About The Role
As our Regional Customer Relations Manager, you'll lead on all direct sales and enquiry-management activity across our homes in Aylesbury, Bicester and Buckingham. You'll be the first point of contact for prospective residents and their families, guiding them through the enquiry journey with warmth, clarity and confidence. Your work will directly support our mission to provide outstanding care — ensuring every potential resident feels informed, supported and welcomed from the very first conversation.
Responsibilities
- Plan, prioritise and deliver sales and customer engagement activities to achieve agreed targets.
- Respond promptly to all enquiries, ensuring a smooth and positive journey from initial contact to home visit and conversion.
- Maintain accurate records of all enquiries and referrals, tracking progress through to final decision.
- Coordinate assessments with Home Managers where required.
- Develop and implement respite-to-permanent conversion plans.
- Ensure all income processing and finance documentation is completed for successful conversions.
- Provide regular activity reports to the Home Manager, Commercial Business Partner and Regional Director.
- Build strong internal and external relationships to support the success of each home.
- Network within the local community to raise awareness and support marketing activities.
- Monitor competitor activity and share insights with the wider team.
- Gather and share content for the company website, including blogs and updates.
About You
We are looking for someone who brings both professionalism and heart to their work.
Experience & Skills
- Strong background in sales and/or customer service.
- Ability to manage multiple priorities and stakeholders.
- Experience in social care is an advantage but not essential.
- Excellent communication and relationship-building skills.
- Confident using MS Outlook, Word and Excel.
- Full UK driving licence (regional travel required).
- Organised, proactive and able to work flexibly when needed.
- Empathetic, approachable and committed to delivering exceptional service.
Benefits
- Private medical cover (Bupa)
- 4x salary life assurance (after 6 months)
- Royal London pension scheme
- Personal car lease options via salary sacrifice
- Discounts across major retailers, leisure providers and hospitality
- 25 days holiday plus bank holidays
- Holiday purchase scheme
- Simply Health cashback plan (including virtual GP access for you and up to 4 children)
- Enhanced maternity, paternity and adoption pay
- Flexible working patterns
- Cycle to work scheme
- Service recognition awards
- Training and development opportunities
- Employee Assistance Programme
- Wellbeing support
- Discounted gym membership
- Blue Light Card eligibility
- Subsidised BHSF Sick Pay Cover
- Additional BHSF cover options (Life, Cancer, Personal Accident)
- Free Company Shop membership
- Free Will Service
- Concerts for Carers access
- Leeds Credit Union savings and loans
- Taste Card
- Tickets for Good
- Tax Refund
- Company support
Some benefits available after 12-week probation. All benefits are subject to salary sacrifice rules.
If you're ready to bring your sales expertise, people skills and passion for care into a role where you can make a real impact, we'd love to hear from you.
Regional Customer Relations Manager in Leeds employer: Atlas Real Estate Agency
Contact Detail:
Atlas Real Estate Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relations Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to the industry. Building relationships can give you insider info and even lead to referrals — which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios specific to customer relations. Think about how you'd handle various situations and be ready to share examples from your past experiences.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Customer Relations Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for providing outstanding care shine through. We want to see how you connect with the mission of supporting residents and their families, so share any relevant experiences that highlight your commitment.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone with a strong background in sales and customer service, so highlight those areas clearly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Atlas Real Estate Agency
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regional Customer Relations Manager. Familiarise yourself with the sales and customer engagement activities mentioned in the job description, and think about how your past experiences align with these tasks.
✨Showcase Your People Skills
As this role requires excellent communication and relationship-building skills, prepare examples that demonstrate your ability to connect with others. Think of times when you've successfully guided someone through a process or resolved a conflict, and be ready to share those stories.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle multiple priorities. Prepare for scenarios related to managing enquiries or converting potential residents, and think about how you would approach these situations with empathy and professionalism.
✨Research the Company Culture
Understanding the company’s mission and values is crucial. Look into their approach to care and community engagement, and be prepared to discuss how your personal values align with theirs. This will show your genuine interest in the role and the organisation.
