Napo is seeking a Complaints Handler in a hybrid London setup to resolve customer complaints swiftly and fairly, while leveraging data to spot trends and improve the journey. You will work with Claims, Customer Champions and Compliance teams to ensure best practices and regulatory alignment.
Ideal candidates have 2–4 years in UK financial services complaints, with a customer-first mindset and strong documentation discipline, plus the ability to support vulnerable customers.
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Complaints & Resolution Analyst (Data-Driven, FCA) employer: Atlas Metrics
DeepL is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and collaboration thrive. With a commitment to employee growth, we offer flexible working arrangements, competitive benefits, and unique opportunities like monthly Hack Fridays to explore your passions. Join us in our mission to revolutionise global communication while enjoying the support of a diverse team and the chance to make a meaningful impact.
