At a Glance
- Tasks: Lead a team, provide excellent customer service, and ensure guest safety during night shifts.
- Company: Join Atlas Hotels at Holiday Inn Express Stevenage, a friendly and dynamic workplace.
- Benefits: Enjoy discounted hotel stays, health perks, and monthly cash rewards.
- Other info: Flexible rota, great career growth, and a supportive environment for all.
- Why this job: Experience variety every night while making a real impact on guest experiences.
- Qualifications: Previous leadership experience in customer service is a plus, but we’ll train you!
The predicted salary is between 28000 - 29000 € per year.
Hours: 40 hours across 5 days per week
Salary: £14.00 per hour
Atlas Hotels is hiring a Nights Supervisor right now at the Holiday Inn Express Stevenage.
Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Nights Supervisor do?
- Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
- You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- In the absence of the Nights Team Leader, you’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
- No day (or night!) is the same in our hotels. You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for breakfast service or setting up our meeting rooms
- You will undertake night audits and corridor checks to make sure everyone in our hotels are safe and well looked after through the night
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you. If you would like to offer feedback on the application process please use the above email.
Nights Supervisor in Stevenage employer: Atlas Hotels
Atlas Hotels is an exceptional employer, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With generous benefits such as discounted hotel stays, health plans, and a supportive environment that values employee recognition, you will thrive in your role as a Nights Supervisor at the Holiday Inn Express Stevenage. Join us to be part of a team that prioritises guest satisfaction while ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Supervisor in Stevenage
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Atlas Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on your leadership experience and how you've handled customer service situations in the past. Confidence is key!
✨Tip Number 3
Dress to impress! Even though it’s a hotel job, looking smart and professional can make a great first impression. It shows you care about the role and are ready to represent the Atlas brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the Nights Supervisor role!
We think you need these skills to ace Nights Supervisor in Stevenage
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in leading a team, even if it’s not in hotels. We want to see how your skills can translate into our friendly and guest-focused environment!
Be Yourself:Let your personality shine through in your application! We’re looking for someone who can provide that warm ‘Atlas welcome’ to our guests, so don’t be afraid to show us who you are.
Tailor Your Application:Take a moment to tailor your application to the Nights Supervisor role. Mention specific responsibilities from the job description that excite you and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Atlas Hotels
✨Know the Role Inside Out
Before your interview, make sure you understand what a Nights Supervisor does. Familiarise yourself with the responsibilities like team leadership, guest service, and night audits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share examples of your previous leadership experiences. Think about times when you coached or supported team members, especially in high-pressure situations. This will demonstrate your ability to nurture and guide others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations, like dealing with a difficult guest or managing a busy night shift. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or what a typical night looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
