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- Tasks: Lead and inspire the Housekeeping team to deliver exceptional guest experiences.
- Company: Join Atlas Hotels, a vibrant and inclusive hospitality leader.
- Benefits: Enjoy discounted hotel stays, health perks, and a rewarding bonus scheme.
- Other info: Flexible working hours and a supportive environment for career growth.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous housekeeping experience and people management skills are essential.
The predicted salary is between 34650 - 34650 £ per year.
Hours: 40 hours across 5 days per week
Salary: £34,650 per annum
Atlas Hotels is hiring a Head Housekeeper right now at the Holiday Inn Express Stevenage.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Head Housekeeper do?
Employee
- Lead and organise the Housekeeping team ensuring they are in the right place at the right time, to enable a great experience to our guests
- Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
- Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
- Undertake effective job check ins with Housekeeping Assistants and Supervisors
- Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
- Understand HR procedures and raise conduct and other such concerns to the Hotel Manager
Guest Experience
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
- Monitor and supervise the work of the Housekeeping team
- Undertake room checks as required
- Take responsibility for the effective rostering of Housekeeping staff
- Communicate the daily tasks and priorities to Housekeeping Assistants in line with Company processes
- Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
- Be an active and effective team member, working together to achieve hotel goals
- Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
- Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
- Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
- Effectively manage complaints using our ‘service recovery’ principles
- Understand and have a good knowledge of the products and services available at the hotel
- Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
- Take accountability for own development, career progression and growth in role
- Understand budget targets and work within these to manage staffing costs
What experience do I need?
- Previous experience of working in Housekeeping roles, ideally in a supervisory position
- Previous people management experience
So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity.
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
Head Housekeeper in Stevenage employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Stevenage
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around the Holiday Inn Express Stevenage. Familiarise yourself with the layout and services offered. This will not only impress your interviewers but also help you answer questions more confidently.
✨Tip Number 2
Show off your leadership skills! As a Head Housekeeper, you'll be leading a team. Be ready to share examples of how you've motivated and developed others in previous roles. We want to see that you can inspire your team to deliver top-notch guest experiences.
✨Tip Number 3
Brush up on your guest service knowledge! Understand what makes a great guest experience and be prepared to discuss how you would ensure high standards in housekeeping. We love candidates who can think on their feet and handle complaints like pros!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're genuinely interested in joining Atlas Hotels. Don’t forget to highlight your relevant experience and how you align with our values in your application!
We think you need these skills to ace Head Housekeeper in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in housekeeping and people management. We want to see how your skills align with the Head Housekeeper role, so don’t hold back!
Showcase Your Leadership Skills: As a Head Housekeeper, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated and guided teams in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Atlas Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Head Housekeeper inside out. Familiarise yourself with the responsibilities listed in the job description, like leading the team and ensuring guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be managing a team, so be ready to discuss your previous experience in people management. Prepare examples of how you've motivated and developed your team in the past. Highlight any specific situations where you turned around underperformance or improved team dynamics.
✨Emphasise Guest Experience
Atlas Hotels values guest satisfaction, so be prepared to talk about how you ensure a great experience for guests. Think of examples where you’ve gone above and beyond to resolve complaints or improve service quality. This will demonstrate that you align with their values of being guest-focused.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to training and development for staff, or how they measure success in the housekeeping department. This shows your interest in the role and helps you gauge if it's the right fit for you.