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- Tasks: Lead a team, provide excellent customer service, and ensure guest satisfaction during night shifts.
- Company: Atlas Hotels operates 59 hotels, including Holiday Inn Express and Hampton by Hilton.
- Benefits: Enjoy discounted hotel stays, food perks, health plans, and cash rewards for referrals.
- Other info: Flexible rota provided, allowing work-life balance and opportunities for recognition.
- Why this job: Join a supportive team culture with diverse tasks and opportunities for personal growth.
- Qualifications: Previous leadership experience in customer service is preferred; hotel experience not required.
Hours: 40 hours across 8 days per week
Salary: £14.60 per hour
Atlas Hotels is hiring a Nights Team Leader right now at the Holiday Inn Express Leeds City Centre
Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels – if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
In return you will receive great benefits including:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years’ of service as a ‘thank you’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People’s Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Nights Team Leader do?
- Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
- You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- You’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
- Want some variety? No day (or night!) is the same in our hotels, even on the night shift. You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for breakfast service or setting up our meeting rooms
- You will undertake night audits and corridor checks to make sure everyone in our hotels are safe and well looked after through the night
- You will support the Hotel Operations Manager in achieving Atlas’ purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important.
So why not? Click ‘’ now to become our Nights Team Leader and enter into a World of Opportunity!
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
Nights Team Leader employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Nights Team Leader. Understanding the nuances of night audits, guest check-ins, and team management will help you stand out during any discussions or interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. This could be from any customer service environment, so think broadly about your experiences.
✨Tip Number 3
Research Atlas Hotels and their values. Being able to articulate why you want to work for them and how you align with their mission will show your genuine interest and commitment to the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Nights Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to lead and support a team, even if it's from a different industry.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Nights Team Leader position. Mention why you want to work at Atlas Hotels and how your skills align with their values of providing a warm welcome and nurturing team dynamics.
Showcase Your Flexibility: In your application, emphasise your adaptability and willingness to take on various roles during night shifts. Highlight any previous experience in fast-paced environments where you had to juggle multiple tasks.
Highlight Your Commitment to Improvement: Discuss your approach to continuous improvement in your application. Provide examples of how you've contributed to enhancing team performance or guest experiences in past roles.
How to prepare for a job interview at Atlas Hotels
✨Showcase Your Leadership Skills
As a Nights Team Leader, you'll be guiding your team through various tasks. Be prepared to share examples of how you've successfully led a team in the past, even if it wasn't in a hotel setting. Highlight your ability to coach and develop others.
✨Demonstrate Customer Service Experience
Customer service is at the heart of this role. Make sure to discuss your previous experiences where you provided excellent service, resolved conflicts, or went above and beyond for guests. This will show that you understand the importance of guest satisfaction.
✨Emphasise Adaptability
The job involves a variety of tasks, especially during night shifts. Be ready to talk about times when you've had to adapt quickly to changing situations or handle multiple responsibilities at once. This will demonstrate your flexibility and readiness for the unpredictable nature of hospitality.
✨Ask Insightful Questions
Prepare some thoughtful questions about the hotel’s operations, team dynamics, or opportunities for growth within Atlas Hotels. This shows your genuine interest in the role and helps you assess if it's the right fit for you.