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- Tasks: Lead a team, provide excellent customer service, and ensure guest safety during night shifts.
- Company: Atlas Hotels operates 58 hotels, focusing on guest satisfaction and team development.
- Benefits: Enjoy discounted hotel stays, cash rewards, health plans, and flexible working hours.
- Why this job: Join a supportive team culture with diverse tasks and opportunities for personal growth.
- Qualifications: Previous leadership experience in customer service; hotel experience not necessary.
- Other info: Work-life balance with a 4-week rota and employee recognition programmes.
Overview
Hours: 40 hours across 5 days per week
Salary: ÂŁ13.80 per hour
Atlas Hotels is hiring a Nights Supervisor right now at the Holiday Inn Express Milton Keynes.
Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels – if you join our friendly, enthusiastic and guest-focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Responsibilities
- Providing a warm “Atlas welcome” to guests and new employees will be at the heart of what you do
- You’ll ensure Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- In the absence of the Nights Team Leader, you’ll be the person that Team Members look to for guidance, so you will need to be nurturing and cool under pressure
- Choose variety: you could be checking guests in and out on reception, serving behind the bar (you will need to be 18 or over), cooking food in the kitchen for breakfast service, or setting up meeting rooms
- You will undertake night audits and corridor checks to ensure guests are safe and well looked after through the night
Benefits
- Hotel rooms across our 58 hotels at only ÂŁ15 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
- A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a “thank you” for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto enrolment pension scheme through The Peoples Pension
- Employee referral programme paying out ÂŁ500 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
- Friends and family hotel discounts
Requirements
- Experience leading a team in a customer service environment (hotel experience not required)
- You must be 18 or over to work behind the bar
- Willingness to work nights and flexible shifts
To apply, click “apply” to become our Nights Supervisor and enter into a World of Opportunity!
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Nights Supervisor employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Nights Supervisor at Atlas Hotels. Understanding the key tasks, such as conducting night audits and ensuring guest safety, will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss how you can motivate and develop team members, as this is crucial for the Nights Supervisor position.
✨Tip Number 3
Show your enthusiasm for customer service by sharing stories that illustrate your commitment to providing excellent guest experiences. This will resonate well with the hiring team, as they value a warm and welcoming approach.
✨Tip Number 4
Research Atlas Hotels and their values to align your conversation with their culture. Being able to articulate why you want to work specifically for them will set you apart from other candidates.
We think you need these skills to ace Nights Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams and working in customer service environments. Use specific examples that demonstrate your ability to manage and develop a team, even if it's not in a hotel setting.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Nights Supervisor role. Mention why you are interested in working at Atlas Hotels and how your skills align with their values of providing a warm welcome and excellent guest service.
Highlight Relevant Skills: In your application, emphasise skills such as teamwork, communication, and problem-solving. These are crucial for the role, especially when it comes to coaching team members and handling pressure during night shifts.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Atlas Hotels
✨Showcase Your Leadership Skills
As a Nights Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles, even if they weren't in hospitality. Highlight how you motivated and developed your team in past positions.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Share specific examples of how you've provided exceptional service in previous jobs. This could include resolving conflicts, going above and beyond for guests, or creating a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle various situations, especially under pressure. Think about scenarios related to team management, guest complaints, or emergency situations, and prepare your responses in advance.
✨Express Your Flexibility and Willingness to Learn
Since the role involves working nights and various tasks, convey your flexibility and eagerness to learn new skills. Mention any relevant experiences where you adapted to changing circumstances or took on new responsibilities.