At a Glance
- Tasks: Lead and inspire the Housekeeping team to elevate guest experiences.
- Company: Join Atlas Hotels, a leader in hospitality with a focus on teamwork.
- Benefits: Enjoy discounted hotel stays, health perks, and cash rewards.
- Other info: Flexible hours and a supportive environment for career growth.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in housekeeping and people management is essential.
The predicted salary is between 30000 - 32000 £ per year.
Job Summary
Hours: 40 hours across 5 days per week
Salary: £15.25 per hour
Company: Atlas Hotels
Location: Holiday Inn Express Edinburgh - Leith Waterfront
Benefits
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
Responsibilities
- Lead and organise the Housekeeping team to enable a great experience for our guests
- Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
- Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
- Undertake effective job check-ins with Housekeeping Assistants and Supervisors
- Support the Head Housekeeper in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
- Understand HR procedures and raise conduct and other such concerns to the Hotel Manager
Guest Experience
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
- Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.
- Monitor and supervise the work of the housekeeping team as and when required, in absence of the Head Housekeeper
- Assist in overseeing housekeeping operations including room cleaning, room checks, public areas and storage management
- Take responsibility for the effective rostering of housekeeping staff
- Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
- Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
- Be an active and effective team member, working together to achieve hotel goals
- Monitor any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary
- Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
- Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
- Effectively manage complaints using our ‘service recovery’ principles
- Understand and have a good knowledge of the products and services available at the hotel
- Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
- Take accountability for own development, career progression and growth in role
- Understand budget targets and work within these to manage staffing costs
Experience Required
- Previous experience of working in Housekeeping roles, ideally in a supervisory position
- Previous people management experience
Additional Information
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you. If you would like to offer feedback on the application process please use the above email.
Lead Housekeeping Manager – Elevate Guest Experience employer: Atlas Hotels
Atlas Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as substantial discounts on hotel stays, a comprehensive health plan, and opportunities for career progression, employees are supported both personally and professionally. Located in the scenic Leith Waterfront area of Edinburgh, team members enjoy a fulfilling work-life balance while contributing to an outstanding guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Housekeeping Manager – Elevate Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Atlas Hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping management. Think about how you can showcase your leadership skills and commitment to guest satisfaction.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you show up for your interview. It shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Lead Housekeeping Manager – Elevate Guest Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in housekeeping and team management. We want to see how your skills align with our values and the role!
Showcase Your Guest Focus:In your application, emphasise your commitment to delivering a great guest experience. Share examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Atlas Hotels!
How to prepare for a job interview at Atlas Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lead Housekeeping Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around guest experience and team management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Lead Housekeeping Manager, you'll be guiding and motivating your team. Prepare examples from your past experiences where you've successfully led a team or handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your people management skills.
✨Emphasise Guest Experience
Since the role focuses on elevating guest experience, think about how you can contribute to this. Be ready to discuss specific strategies you've implemented in previous roles to enhance guest satisfaction. This could include training staff, improving cleaning standards, or handling complaints effectively.
✨Align with Company Values
Atlas Hotels values teamwork, commitment, and quality. Research these values and think about how they resonate with your own work ethic. During the interview, share examples of how you've embodied these values in your previous roles, showing that you're a great cultural fit for the company.
